Front Desk Agent

1 week ago


United Arab Emirates FIVE Hotels and Resorts Full time

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 1 to 2 years

Job Function: Secretary / Front Office

Skillset: Jobseekers from any country

What We're Looking For
  • A proven track record of 1-2 years in a similar role, delivering sensational experiences synonymous with FIVE's award-winning service quality.
  • A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
  • An elevated and energetic conversationalist, engaging guests with lively discussions.
  • A steadfast desire to improve customer satisfaction, showcasing a commitment to industry-leading standards.
  • Impeccable communication skills, both verbal and written, with fluency in English (proficiency in multiple languages is preferred).
  • Computer literacy, with mastery of Word, Excel, and Outlook, while possessing exceptional knowledge of hotel PMS, specifically Opera.
  • A proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is perfectly curated.
  • Next-level organisational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
  • FIVE-styled visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
  • A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.
  • A hands-on attitude, fuelled by a can-do spirit.
Key Responsibilities
  • Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, FIVE-styled appearance.
  • Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.
  • Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.
  • Ensures there are no complaints about the Front Office Department, consistently achieving the highest degree of guest satisfaction.
  • Demonstrates expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.
  • Stays informed about FIVE's leadership team and their roles and availability.
  • Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.
  • Attends required training sessions to stay at the cutting edge of their profession.
  • Maintains a clean and glamorous work area by filing all paperwork on the spot, reflecting a next-level commitment to the role.
  • Cultivates a first-in-class understanding of Dubai's national history, shopping areas, and places of interest.
  • Creates a sensational experience by addressing guests by their names whenever appropriate.
  • Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.
  • Resolves and logs guest complaints promptly or escalates them to the appropriate managerial level.
  • Checks guests into the hotel with FIVE-styled precision, ensuring the luxury service that FIVE is renowned for.
  • Complies with legal requirements by accurately copying and filing guest passports upon arrival and adheres to various country and company procedures.
  • Stays attuned to FIVE's occupancy and average room rate, month-to-date, and performance against budget requirements.
  • Maintains a FIVE-star awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.
  • Maintains open communication and shares information about previous and future shifts through the Front Office logbook, enhancing the 'Vibe at FIVE.'
  • Actively participates in increasing FIVE's revenue by engaging in upselling, walk-ins, and offering additional services that enhance the FIVE experience.
  • Enforces FIVE's credit policy, upholding the gold standard we're known for.
  • Updates OPERA immediately with any changes, demonstrating a commitment to staying ahead of the curve.
  • Collaborates with reservations to ensure reception is fully updated on the day's arrivals, embracing the FIVE spirit.
  • Executes all tasks efficiently and thoroughly, in line with our award-winning expectations.
  • Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe member.

Company Industry:

  • Hotels
  • Hospitality

Department / Functional Area:

  • Chefs
  • F&B
  • Front Desk

Keywords:

  • Front Desk Agent
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