Team Leader

Found in: beBee S AE - 4 weeks ago

Dubai, United Arab Emirates DHL Full time
Danzas AEI Emirates L.L.C. is a joint venture between Al Tayer Group and DHL Global Forwarding. It\xe2\x80\x99s the market leader in Freight Forwarding and Logistics in Dubai.

The brand name is taken from the original Danzas Company, now rebranded as DHL Global Forwarding, which was established in 1815 by Louis Danzas. In the UAE, Al Tayer Group started the logistics business in 1989, later rebranding as Danzas AEI Emirates. The company has grown from strength to strength to become the leading logistics provider in Dubai and the Northern Emirates.

With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its people front and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners. It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart freezone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small.

Connecting People. Improving Lives.

Currently, we are looking for a passionate and energetic Team Leader to be based in the Business Admin. In this role, the successful candidate ensures the customers are receiving an excellent support and service. To identify areas of improvement. To proactively analyze issues, complaints/ claims and follow up on preventive and corrective measures. To enhance the customers relationship and trust with our organization and eventually to ensure high level in customer satisfaction. To manage team activities and proper distribution of workload. To identify, plan and execute training and development needs for the team.

Key Responsibilities * Monitoring documentation of Inbound and Outbound shipments, making sure there are no delays.
  • Monitoring/ updating trackers and reports, which provide visibility to customer for shipments, claims and trends.
  • Ensure assigned tasks (All Inbound/ outbound modes) are performed as per customer expectations and in line with agreed KPIs.
  • Ensure monthly MBR is conducted with customer and all reports are ready for presentation.
  • Conduct daily PD Session with team to address achievements and concerns.
  • Understand rate cards for assigned customers and ensure billing is aligned accordingly.
  • Preparing and submitting monthly invoices for the customer to finance team. Update Job Estimates in Oracle PaaS system.
  • Prioritize escalated matters and apply the right tools to ensure proper corrective actions and preventive actions are taken.
  • Provide effective administrative and decision-making assistance towards the daily activities of the Contract Logistics Department.
  • Drive appreciation approach within team by using effective tools e.g., EAT (Employee Appreciation Tracker) and Thank You Cards. Errors to be recorded in EET (Employee Error Tracker) along with corrective and preventive actions.
  • Ensure coordinators provide excellent Customer Service to the customers allocated to them.
  • Ensure coordinators fully understand the customer requirements and how to handle customer requests providing the best for the company as well as the customer.
  • Ensure coordinators fully understand the customer expectations and work extensively with them to ensure the best achievable performance.
  • First point of escalation for customer in case of urgency or delay.
  • Ensure to setup absentee/ leave backup system in order to attend customer queries without delay.
  • Constant reviewing of the department processes and initiates any improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer\xe2\x80\x99s satisfaction.
  • Ensure customers SOP\xe2\x80\x99s and SWI\xe2\x80\x99s are in place, updated on timely manner and teams are aware of it.
  • Ensure data is available for customer business reviews in terms of performance measurement, root cause analysis and volume trends.
  • Ensure operation irregularities / failures are addressed to products team, escalated, if necessary, to monitor the actions taken and improvement is achieved. Involve the line manager in case of repeated issues.
  • Initiate team spirit within the team members and ensure boosting their morale in the company.
  • Ensure team\xe2\x80\x99s individual performance is reported to the line manager to praise high performers and reform average ones.
  • Set KPI\xe2\x80\x99s and targets for all activities performed by team members.
  • Monitor team performance on the basis of targets assigned and appraise team accordingly.
  • Ensure that all practices are in compliance with Danzas policies and procedures so that business is handled efficiently.
  • Initiate new solution proposals to customers to improve service and customer satisfaction
  • Identify and implement Continuous Process Improvement Project as per assigned Goal.
  • Efficiently Lead, coach, appraise and support Logistics Coordinator/ Logistics Assistant team in all areas to display high levels of performance to achieve company objectives
  • Mandatory Cross training of all team members as per business requirement.
  • Monthly feedback session to be conducted with all team members. Feedback session to include discussion of Goals and IDP of team members. Job Skills, Qualifications & Experience: * Sound Knowledge of UAE Customs and Free Zone Rules and Regulations.
    • Import/ Export Customs Documentation Knowledge.
    • Good Time Management.
    • Good People Management.
    • Self- motivated, Innovative, Organized, Honest and has Initiative.
    • Good Communication/ Negotiation and Presentation Skills.
    • Well versed with MS Office and WMS
    • Min 2-year experience in freight forwarding, supply chain, warehousing or distribution operations We offer:
    • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
Competitive salary Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world\xe2\x80\x99s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: The largest global network with more than ~30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

Danzas is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

DHL

  • Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Classic Paramount Real Estate Full time

    We are looking to hire Self Motivated, Highly Ambitious, young and energetic Team Leader in a reputed Real Estate Company. Candidates must have a minimum of 2 years of experience as Team Leader in Real Estate Sales Background. Responsibilities: Assist the Sales Team in leading, directing and motivating the team in order to achieve the overall corporate...

  • Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Sakani Real Estate LLC Full time

    Are you a passionate and experienced real estate professional looking to take your career to the next level? We are seeking a talented Real Estate Sales Team Leader to lead our team in the vibrant market of Dubai. Requirements: Minimum of 2 years of proven success in Dubai\'s competitive real estate market. Strong leadership skills with a track record of...

  • Sales Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Innovations Group Full time

    We at Innovation Group are looking to recruit experienced Team Leaders \xe2\x80\x93 Personal loans/Credit Cards sales at our Dubai office in United Arab Emirates for reputed Bank Channels. Main Tasks and Responsibilities: Monitor Sales Management activities and sales metrics for sales agents Develop actionable, innovative and effective activities to...

  • It Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates ParamInfo Full time

    12938-IT Team Leader Experience: 10-12 Posted: 01 Aug,2022 Location: United Arab Emirates Apply Now IT Team Leader_ End User Work Location : Dubai Key Responsibilities and Accountabilities: Man / resource management Escalation handling Available on call to provide support Install and configure computer systems, printers, telephones No Dues...

  • Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Teletech Full time

    Job Title Team LeaderDescription Team Lead (Pooling) Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining...

  • Pmc Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates AMEC Foster Wheeler Full time

    Wood is currently recruiting for PMC Team Leader to join Al Dhafra Petroleum project. This position will be based in Abu Dhabi, UAE. Successful candidate should be able to perform the following duties: + He / she shall have the personality and drive to manage, direct and guide the team to achieve the Projects objectives. In addition he / she must...

  • Real Estate Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates CELESTE INTERNATIONAL PROPERTIES LLC Full time

    Celeste Properties is Looking for a passionate and Energetic Team Leader to immediately join our company MUST HAVE:Experience as a Real Estate Sales Manager or Team leader in UAE- MUST You are expected to: Achieve the financial plan Key indicators analysis Coordinate of team members sales Train, coach and non-stop professional development of brokers...

  • Team Leader It

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Gas Manufacturing Co Full time

    We are currently looking for an experienced and talented \xe2\x80\x9cTeam Leader - IT\xe2\x80\x9d for a reputed Gas manufacturing company. Only applicants with similar experience will be considered an application that does not match the criteria will not be considered. Job Type: Permanent Availability: Immediately Key Responsibilities: Lead & manage IT...

  • Sales Team Leader Real Estate

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Classic Paramount Real Estate Full time

    Designation: Team Leader - Real Estate We are looking to hire Self Motivated, Highly Ambitious, young and energetic Team Leader in a reputed Real Estate Company. Candidates must have a minimum of 2 years of experience as Team Leader in Real Estate SalesBackground. Responsibilities: - Assist the Sales Team in leading, directing and motivating the team...

  • Team Leader, Guest Activities

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Atlantis The Palm Full time

    Team Leader, Guest Activities(5512) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at...

  • Security Guard Team Leader

    Found in: beBee S AE - 3 weeks ago

    Dubai, United Arab Emirates Serco Plc Full time

    Security Guard Team LeaderMake a difference every day  We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning...

  • Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Stallion HR Solutions Full time

    Job Title: Team Lead - Software Development Reports to: Manager - Business Support Department: Technology Solutions Function: Group Support & Services Job Purpose Responsible for Software development in the Organization. Role will manage, and provide leadership to ERP, Integration and Cloud Development team to deliver new enhancements, production support...

  • Team Leaders

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filled Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to...

  • Network Engineer Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Metal Park Investment ME Full time

    Job Purpose: We are looking for a highly skilled and experienced Network Specialist Team Leader to join our IT department. The ideal candidate will be responsible for designing network components based on conceptual logical and physical architecture diagrams provided by IT consultants. The candidate should also be able to work with external system...

  • Qa Automation Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Rise Full time

    Description Rise provides fully programmatic media solutions for publishers, that seamlessly integrate with their content and product user experience. With advanced data-powered solutions perfectly adapted to accommodate advertising needs, publishers are enabled to maximize their revenues by getting back control. Position Summary We are looking for a...

  • Sales Team Leader Walk In

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Early Approve Financial Brokerage Full time

    We are looking for a dedicated Team Leader for Credit Card and Loan Sales, ensure the team\'s sales quotas are met, and support the management. The sales lead will perform sales, management, and administrative tasks, such as maintaining your sales performance, recruiting and training staff. Sales Lead Responsibilities: Recruiting and training new sales...

  • Team Leader Real Estate

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Classic Paramount Real Estate Full time

    We are looking to hire Self Motivated, Highly Ambitious, young and energetic Team Leader in a reputed Real Estate Company. Candidates must have a minimum of 2 years of experience as Team Leader in Real Estate Sales Background. Responsibilities: Assist the Sales Team in leading, directing and motivating the team in order to achieve the overall corporate...

  • Data And Analytics Team Leader

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Azadea Foundation Full time

    Job Summary A Data and Analytics Team Leader is responsible for creating value out of data, proactively fetching information from various sources, analyzing it for better understanding about how the business performs, and building tools that automates data processes within the company.Key Accountabilities Conduct research on best practices in the...

  • Team Leader, Facilities Management

    Found in: beBee S AE - 4 weeks ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Team Leader, Facilities Management(1405) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations...

  • Sr Team Leaders

    1 week ago

    Dubai, United Arab Emirates TASC outsourcing Dubai Full time

    Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication...