Guest Service Agent

Found in: beBee S AE - 1 month ago

Dubai, United Arab Emirates Hilton Dubai Jumeirah Resort Full time
Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary Requirements

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience Russian Speaking 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Guest Service Agent

    5 days ago

    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    *Urgently Hiring* **Job Description**: - Listens attentively to Guest. - Confirms guest’s address and other information such as length of stay by asking questions of guest. - Verifies payment, obtains signature and confirms registration, - Uses up-selling techniques to obtain higher revenue. - Accepts cash for payment after obtaining identification from...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 weeks ago

    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Service Agent

    1 week ago

    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    Found in: beBee jobs AE - 2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Agent

    Found in: beBee jobs AE - 1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Services Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Guest Service Agent

    Found in: Talent AE C2 - 2 weeks ago

    Dubai, United Arab Emirates NOVOTEL Full time

    Job DescriptionGuest Service AgentFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our...

  • Guest Service Agent

    3 days ago

    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    5 days ago

    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    5 days ago

    Dubai, United Arab Emirates ALASHRAFIA SARAY VACATION HOMES RENTAL LLC Full time

    required guest service agent must have UAE Driving License **Salary**: AED2,000.00 - AED3,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Experience**: - guest service: 2 years (preferred) **Language**: - arabic and english (preferred) License/Certification: - UAE...

  • Guest Services Agent

    6 hours ago

    Dubai, United Arab Emirates Avani Full time

    Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Discover Dubai from a...

  • Guest Service Agent

    4 days ago

    Dubai, United Arab Emirates NOVOTEL Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...

  • Guest Service Agent

    Found in: Talent AE C2 - 1 week ago

    Dubai, United Arab Emirates ADAGIO Full time

    Job DescriptionGuest Service AgentFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our...

  • Guest Service Agent

    Found in: Talent AE C2 - 1 week ago

    Dubai, United Arab Emirates ADAGIO Full time

    Job Description Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs...

  • Guest Service Agent

    22 hours ago

    Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....

  • Guest Service Agent

    2 weeks ago

    Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates ADAGIO Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    2 weeks ago

    Dubai, United Arab Emirates La Suite Full time

    Company Description Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views...

  • Guest Service Agent

    22 hours ago

    Dubai, United Arab Emirates Ramada By Wyndham Downtown Full time

    Ramada By Wyndham Downtown is hiring below position for its growing faily - 1. Guest Service Agent - Have Minimum experience of 2 years in Hotel industry - Arabic/ Russian Speaker will be an asseet. - Can Join immediately

  • Guest Service Agent

    Found in: Talent AE C2 - 2 weeks ago

    Dubai, United Arab Emirates IBIS Full time

    Job Description Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs...