Sr. Manager Vendor Performance

Found in: beBee S AE - 4 weeks ago

Dubai, United Arab Emirates Talabat Full time
Summary The Vendor Performance team supports all 8 MENA countries in which talabat operates, to deliver excellent customer experience while operating efficiently. About the job:
In your capacity as a Senior Manager Vendor Performance, you will be responsible for leading and overseeing a team of Specialists, Analysts and Managers within the Vendor Performance and Local Logistics teams. Your team will be instrumental in managing and improving the performance of Restaurant and Grocery partners, facilitating their smooth onboarding, monitoring and improving their operational performance through training and other projects / initiatives. As the owner of vendor service levels and performance metrics, you will be tasked with monitoring compliance, identifying performance gaps, and developing effective strategies to bridge these gaps. Moreover, you will play a crucial role in optimizing the use of vendor operations systems and products. This involves ensuring the availability and integrity of data, which is essential for stakeholders at both regional and local levels across different countries. Additionally, you will be responsible for suggesting and implementing enhancements to existing vendor products and their applications, furthering our goal of continual improvement and efficiency. Role Scope (As mentioned below but not limited to) Stakeholder Management:
  • Spearhead cross department collaboration by providing data backed insights to drive platform-wide priorities and goals.
  • Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer.
  • Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility.
  • Communicate complex ideas clearly, prepare for potential objections, and effectively persuade senior executives across local markets.
  • Work with internal stakeholders including local Country teams, Central Product operations and Data Science to enhance our processes and reporting mechanisms. Operational Excellence:
    • Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.
    • Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.
    • Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.
    • Define, implement and monitor procedures together with local teams to improve performance.
    • Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.
    • Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.
    • Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues, and developing both short li ahead of time, and develop short-term and long-term strategies to effectively tackle challenges..
    • Launch projects based on business needs and market conditions to drive continuous improvement.
    • Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary. Team Management:
      • Directly manage a team of 3-5 Sr. Specialists / Analysts and Managers, and indirectly responsible for the performance of Sr. Vendor Specialists / Managers in all countries.
      • Set clear goals and objectives for the team, and build a half-yearly roadmap defining OKRs, levers and targets. What Did We Order?
        • Bachelor\'s or Master\xe2\x80\x99s degree
        • Minimum 5 years of work experience, ideally in high growth startups, tech companies, consulting or similar industry.
        • Preferred experience with BI and reporting tools such as Google Datastudio, Tableau, Looker, etc.
        • Proven success in independently leading a team of junior team members with 2-4 years work experience.
        • Strong excel and data management skills
        • Excellent stakeholder management and experience in collaborating with cross functional teams.
        • Hands-on attitude and willingness to challenge / improve the status quo.
        • Language? English is a must, Arabic preferred

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