Contact Centre Operator

1 month ago

Abu Dhabi, United Arab Emirates Serco Plc Full time

Contact Centre Operator (Arabic Speaker)

Make a difference every day

 

Your Opportunity

We are looking for a Contact Centre Operator to join us at an exciting new client, where you will be expected to deliver outstanding customer service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. As a fluent speaker of Arabic and English, you will have worked within a similar call/ contact centre environment where you have enjoyed speaking with a variety of different customers to support them with their queries and providing solutions to their issues. This opportunity would suit confident individuals who thrives in a busy, collaborative environment and takes joy and satisfaction in their role of assisting others.

 

This is a full-time position which will require you to work a mix of day and night shifts. Please take this into consideration prior to submitting your application. 
 

This is a great opportunity to join our team and provide world class customer service in one of our airport contracts. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment. 

 

This role will be based in Abu Dhabi airport.

 

Key Accountabilities

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to customer queries
  • Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure
  • Fast and efficient handling of queries with clients
  • Ensure that a high level of service is maintained (internal and external)

 

Specific requirements

  • Minimum two (2) years' experience in office or call/ contact centre environment using keyboard skills
  • Strong data entry and email writing skills
  • Have an understanding and experience of using computerized logging systems
  • Ideally a degree holder in business administration or related discipline
  • Fluent in Arabic and English for business use (written and verbal)

 

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • Accommodation and transportation to/from work included
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

 

 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

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