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Outlet Manager

3 months ago

Dubai, United Arab Emirates Jumeirah Full time


About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for an Outlet Manager to join our team at our Indian Restaurant in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role are:

  • Organize and supervise the day-to-day operations of the F&B Outlet and ensure that all work is carried out in an efficient manner (which is consistent with operating policies and procedures and delivers service excellence)
  • Ensures team maintains a consistent cleaning regime. Record stock levels and comply with stock audit requirements
  • Monitor food hygiene standards and take proactive steps to maintain them and maintain an approach of continuous development to sustain the best hygiene standards
  • Monitor the profitability of the outlet. Identify areas and gaps for continuous improvements, provide recommendations and/or solutions to improve them and assist with implementing such corrective measures. Take initiatives to sustain them
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other Colleagues
  • Consistently monitor the quality of food and beverages and service offered to guests and escalating any major problems/ complaints to senior management to ensure high service quality as per Jumeirah group quality standards
  • Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah group provides world class and luxurious hospitality services to its guests
  • Implement approved departmental policies, processes, and procedures. Provide instructions and guidance to subordinates where necessary. Monitor Colleague’s adherence to relevant policies and procedures so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence
  • Work closely with Outlet General Manager to understand and achieve financial and department targets. Understand the department budget and financial statements and provide inputs where necessary. Assist Outlet General Manager in achieving maximum revenue and profit in line with budgeted and forecasted projections
  • Accomplishes department’s results by assisting Outlet General Manager by communicating job expectations, planning, monitoring, and appraising performance as directed to all direct and indirect reports


About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Prior experience in a similar role in a luxury hotel or a high-end Indian restaurant, demonstrating a strong understanding of luxury hospitality standards, preferably within a pre-opening setting.
  • Strong interpersonal and communication skills, with a language fluency preference in Hindi.
  • Excellent leaderships skills, with a strong working knowledge of personnel management, holding briefings, setting targets and conducting team performance evaluations.


About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.