Trainer

3 months ago


Dubai, United Arab Emirates Richemont Full time

MAIN PURPOSE

 

The Trainer is responsible for analyzing training needs, planning, implementing training modules, and coaching. The Trainer will align and partner with key business partners to ensure regional business objectives are achieved whilst maintaining alignment with the Maison’s objectives and vision.

 

KEY RESPONSIBILITIES

 

  • Local wholesale teams’ skill set levels
  • Regular training for the boutique employees (Wholesalers)
  • Training efforts and KPIs ongoing to assess the impact of training/coaching
  • Product, selling techniques & coaching trainings in classrooms, shopfloor and virtually
  • Induction and Maison history training for newcomers
  • Setting the training plan and following up on the objectives
  • Competitors’ client experience and service
  • Competitors’ product offer
  • Training trends and needs in the markets
  • Optimal use of your training budget
  • Budget Management of the training activities annually
  • Alignment with external partners, to create win-win partnerships
  • Adapted training modules to local needs and strategy
    • Product and brand training
    • Customer service training
    • Coaching plans

 

Deploy:

  • Modules directly and indirectly to target audiences, consistent with Montblanc
  • Special trainings that support marketing activities (including Train the Trainer)
  • Coaching in line with the Sales/Boutique Manager’s strategy and team development

 

Ensure success:

  • Monitoring training results (quantitative and qualitative, short-term & long-term)
  • Ensuring Return on Investment on all training
  • Creating greater success:  feedback to relevant partners on progress, recommendations on further actions to take
  • Coaching in the moment
  • Sharing and developing best practices

 

Collaboration and Relationships:

  • Align and partner with the Sales Director MEIA, External Wholesale Partners, Training Manager and Regional Trainers

 

PROFILE

  • At least 5 years experience in a luxury retail environment – with a boutique and/or Learning & Development experience
  • Experienced in coaching, people development, training
  • Commercial mindset and client experience focused
  • Understanding of clientele and relationship-building
  • Strong communication, interpersonal skills and teamwork
  • Good knowledge of Excel and PowerPoint
  • Comfortable with number analysis and reporting
  • Experienced with retail KPIs and analysis with proven results through training
  • Strategic mindset
  • Strong planning and time management skills
  • Agile, flexible and adaptable


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