It Helpdesk Support

Job DescriptionTelephone Handling & Help Desk (CAFM)Answer inbound calls and log them on CAFM.Make outbound calls to process customer complaints.Maintain helpdesk-related documents.Ensure smooth coordination between help desk and operations.Maintain knowledge of helpdesk policies and procedures.Achieve key performance indicators (KPIs) and support team...

The job posting is outdated and position may be filledJob Specific Responsibilities will includeAnswering calls from customers professionally and responding to customer inquiries and complaints.Provide first and second line technical support, answering user queries relating to hardware and software problems, via helpdesk portal, desk visit, phone,...

The job posting is outdated and position may be filled Job Specific Responsibilities will include Answering calls from customers professionally and responding to customer inquiries and complaints. Provide first and second line technical support, answering user queries relating to hardware and software problems, via helpdesk portal, desk visit, phone,...

Helpdesk Operator - UAE National Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to...

A Support Engineer, also known as a Technical Support Engineer or Customer Support Engineer, plays a crucial role in helping customers or end-users resolve technical issues with products or services. The exact job description may vary depending on the industry and company, but here is a general outline of the responsibilities and qualifications typically...

Key Responsibilities: First-Line Support: Address incoming client inquiries via phone, email, or chat and provide timely responses. Issue Resolution: Diagnose and resolve technical issues by following established processes and escalating complex cases to L2 and L3 support. Documentation: Maintain detailed records of all client interactions, issues, and...

The job posting is outdated and position may be filledA new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experiencedIT Helpdesk Support Analystinterested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop support -...

The job posting is outdated and position may be filled A new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experiencedIT Helpdesk Support Analyst interested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop...

Job DescriptionRoles & Responsibilities•Strong and solid IT Support / Service Desk experience, password reset, helpdesk role providing IT related service to end users on a variety of issues. Identifies, researches, and resolves technical problems.•Provide accurate Incident resolution and Service Request management, within established Service Level...

Job DescriptionRoles & ResponsibilitiesStrong and solid IT Support / Service Desk experience, password reset, helpdesk role providing IT related service to end users on a variety of issues. Identifies, researches, and resolves technical problems.Provide accurate Incident resolution and Service Request management, within established Service Level Agreement...

Job Description Roles & Responsibilities Strong and solid IT Support / Service Desk experience, password reset, helpdesk role providing IT related service to end users on a variety of issues. Identifies, researches, and resolves technical problems. Provide accurate Incident resolution and Service Request management, within established Service Level...

Job DescriptionThe Technical Support Specialist provides technical assistance and support to customers, resolving product or service issues. They troubleshoot and diagnose problems, provide step-by-step instructions, and escalate complex issues to appropriate teams. The Technical Support Specialist maintains accurate records of customer interactions and...

**Tasks: - ** - IT-Support (First & Second Level) - IT-Rollout - IT-Administrator - Support and data maintenance - Asset Management - Ticket System - MS Clients & Server - Microsoft System Tools - Active Directory **Qualifications: - ** - Experience in computer science or similar field. - Flaunt knowledge of English - Spoken Arabic - Basic network...

Job Description: - Service Desk Agent will have multilingual capabilities of English, Hindi and Malayalam - Log all activities, All incidents and requests to be tracked for successful resolution and closure. - Coordination for delivery & collection of hardware units and perform necessary documentation - Keeping track of all hardware inventory with record of...

Job DescriptionRoles & Responsibilities•Strong and solid IT Support / Service Desk experience, password reset, helpdesk role providing IT related service to end users on a variety of issues. Identifies, researches, and resolves technical problems.•Provide accurate Incident resolution and Service Request management, within established Service Level...

We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards...

Provide first and second line technical support answering user queries relating to hardware and software problems viadesk visit phone and email Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalatingany issues to third line support when required Proactively monitor the Service Desk inboxes...

Job Description:Provide first and second line technical support answering user queries relating to hardware and software problems via desk visit, phone, and email. Answer and log all service desk calls that are received via desk visit, telephone, and email in a timely manner, escalating any issues to third line support when required.Proactively monitor the...

**SailPoint Identity IQ**: - Oversee the full lifecycle management of SailPoint Access Governance and Management processes. - Manage user provisioning, access certifications, access requests, workflows, delegated administration, and password self-service within SailPoint Identity. - Lead SailPoint deployment activities, including connector configuration,...

Provide first and second line technical support answering user queries relating to hardware and software problems viadesk visit phone and email Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalatingany issues to third line support when required Proactively monitor the Service Desk inboxes...