Relationship Officer

Found in: beBee S AE - 1 month ago

Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time


Job Title INT

Description


JOB PURPOSE:
. Meet and exceed monthly and annual sales target objectives
. Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
. Do proper analysis of the case and provide all related information of the customer after the field visit is done
. To be familiar with all policies, products and processes to ensure superior client on boarding experience
. To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
. Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
KEY ACCOUNTABILITIES:
This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.
Job Context
Specific Accountability
Financial:
Accomplish set sales and revenue objectives for all Products as per set business plan.
. Achieve monthly& annual set KPI objectives
. Focus on New To Bank acquisition along with leveraging existing client base
. To leverage on cross sell opportunities to ensure higher revenue per customer
. Maintain Daily Sales Reports on sales performance for review by team leader and manager assets
Customers:
Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
. Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
. To ensure no mis selling to customers by offering products/services transparently as per customer requirements
. Understand and resolve/escalate customer redresses to ensure timely resolution
Learning & Growth:
Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
. To ensure participation in assigned training, Learning & Developemet programmes
. Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Internal Processes:
Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
. Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
. Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
. Ensure to bring quality and right customers to the franchise .
. Discuss the cases with stake holders and ensure support is provided
Specialist Skills required for the Job:
Core Skills
Technical Skills
. Leadership & team management
. Good knowledge of BB products
. Service quality & customer handling skills
. Good Computer skills Excel, word, PP
. Motivated & Proactive approach
. Competitive and ability to work in multi cultural environment
. Ability to develop & strengthen relationship between team & customers
. Good knowledge of BB products, compliance policies & services
. NTB Business development abilities
JOB KNOWLEDGE, SKILLS AND EXPERIENCE
. Requires good convincing and Negotiating Skills according to the complexity of business.
. Continuous suggestions on Changes and ways of improving FAB Products.
. To build and maintain effective business relationship with all colleagues.
. Identify any cross Selling opportunity for Other Business Divisions of the Bank
Qualifications
QUALIFICATIONS & EXPERIENCE:
Education required : University Degree / MBA / PGDM / Sales diploma or certification preferable.
Experience : 3 - 5 years of experience in Banking or in a Financial Industry

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