Senior Telecom Engineer Voice
1 month ago
Al Rostamani Communications is a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries. Job Purpose The Senior Engineer - Voice will be responsible to Install and maintain latest voice technology solutions including value added applications like Unified messaging based on market leader product portfolio. Job Responsibilities Installation & commissioning of Alcatel Enterprise System ( like OmniPCX Enterprise Solutions, Alcatel Open Touch UC Solution) Installation & Commissioning of NEC Enterprise System (Like NEC SV 9500, NEC SV 9300, and NEC SV 9100, NEC 3C UC System) Installation and commissioning enterprise applications like Omni Vista, SBC, Call Centre Installation and commissioning enterprise applications like Business connect call centre, MA 4000, NEC SBC, DECT, NEC Voce mail applications Installation and commissioning of Ribbon SBC Post implementation support for the above devices Good knowledge of Installation of Trunk lines, Analog, SIP, ISDN Lines T0/T2 (BRA/PRA/BPRA), T-1 Lines IP Lines, H323 Good Knowledge of third party call centres, Voice logger, Voice Mail, Call accounting applications & MS team integration with NEC & ALE IP Telephony Installation and Supervise Hospitality Solutions including integration with third party PMS, Voice Mail & Call accounting Good Knowledge of PABX networking with CCIS, QSIG, ABC-F,SIP, PRA, E&M, PCM, IP Networking Good knowledge of Call Centre Installation including Call Flow, Configuration, Testing and Commissioning Lead the solution delivery activity when deputed as responsible for service delivery of specific project Responsible for design, configuration and ongoing management Communication and Telecommunication infrastructure spanning multiple locations Responsible for all technical issue updates to line manager Responsible for escalations and support for critical customers Works with other team members/customers to develop design strategies and implementation plans for new initiatives and/or to resolve problems Responsible able to do pre/post sales of the Voice/UC solutions Coordinates closely with internal sales, sales support, and service resources to align solution design with customer\xe2\x80\x99s business requirements Proactive analyses, troubleshooting and resolution of telecommunications systems and circuit issues in a timely manner Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact the business Leads new Products and/or vendor evaluations by providing technical guidance, expertise and feedback Assists with preparation and monitoring of budget for Unified Communications and Telecommunication Infrastructure Any other additional tasks the line manger may give and is within the scope of work Job Requirements Qualifications Diploma/Engineering Degree qualifications (Computer Science, Electronics and communications) Chartered or Professional Engineer status is desirable
Experience Minimum 7 - 10 years engineering related experience
Certifications Highest level of certifications on the products/solutions
Knowledge & Skills Minimum ALE certificates, ACSE in Alcatel-Lucent Enterprise, Open Touch and Call Centre Solutions, Omni Vista 8770 Application Minimum NEC certificates, Installations and configuration of SV 9100, SV 9300, SV 9500, 3C,SBC, BCT & Applications Excellent problem analytical skills and problem simulation Good Knowledge of IP addressing and (IPV4/IPV6) and subnetting Good Knowledge of networking protocols such as TCP, UDP, SNMP, FTP, etc. Good Knowledge in Windows AD, DNS MS Exchange etc. Display willingness to help others, a pleasant personality and a professional behaviour Liaising with project management team, Line Manager and service desk engineers on a regular basis Teamwork, Written, verbal communication & presentation skills Continuously upgrade the skills by self-learning Excellent relationship building skills At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
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