Sales Manager

4 days ago

Dubai, United Arab Emirates Waldorf Astoria Dubai International Financial Centre Full time
Description

A Sales Manager - Corporate at Waldorf Astoria Dubai International Financial Centre represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

What will I be doing?

As Sales Manager - Corporate at Waldorf Astoria Dubai International Financial Centre, you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.

Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

  • Responsible for Corporate and Group segment. 
  • Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
  • Update action plans and financial objectives quarterly.
  • Identify new markets and business opportunities and increase sales.
  • Represent the Hotel in various events and exhibition.
  • Implements all sales action plans related to your market areas as outlined in the marketing plan.
  • Conducts daily sales calls and arrange property level site inspections for corporate clients.
  • Able to provide quick and timely responses, immediate communication to all related departments, develop professional long term business relationships.
  • Provide the highest quality of service to the customer at all times. 
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
  • Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
  • Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
  • Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
  • Assess additional training needs based on data gathered and interaction with sales team from property visits. 
  • Attending all department and hotel meetings as necessary.
  • Targeting key accounts potential for the hotel.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Acquiring and developing new business accounts and preparing sales proposals for clients.
  • Closely following up on all business leads within a 24 hour response time line to clients Requirements

    What are we looking for?

    In addition to performance of the essential functions, the Sales Manager (Corporate) at Waldorf Astoria Dubai International Financial Centre may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

    Provide guidance to Sales Executive

    • Provide training for administrative support 
    • Represent the company in Interntional tradeshows 
    • Business trips whenever needed based on segments handled

      To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

      • Positive attitude and excellent communication skills
      • Commitment to delivering a high level of customer service
      • Excellent grooming standards
      • Flexibility to respond to a range of different work situations
      • Ability to work under pressure and under own initiative
      • Experience in a sales role with a proven track record to close a sale

        It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

        • Knowledge of local market
        • Knowledge of hospitality in luxury sector
        • Passion for sales and for achieving targets and objectives
        • Degree-level qualification in a relevant field

          What will it be like to work for Waldorf Astoria Hotels & Resorts?

          Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for

          Source: Hospitality Online

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