Order Management Specialist
1 month ago
Requisition ID 52292
Position Type FT Permanent
Recruiter #LI-RG1
Posting Type LI
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.Key responsibilities
• Accurately and efficiently process incoming customer orders from initiation to fulfillment, ensuring all order details are captured correctly.
• Thoroughly inspect orders to ensure accuracy, including product specifications, quantities, pricing, and shipping information.
• Maintain proactive communication with customers regarding order status, potential delays, and estimated delivery dates. Address customer inquiries and concerns promptly and professionally.
• Resolve any order discrepancies or issues that may arise, including customizations, special requests. Work closely with cross-functional teams to find effective solutions for accurate price update.
• Maintain meticulous records of order entry accuracy of 99.99%, shipments & ensure data accuracy and completeness.
• Continuously evaluate and refine order management processes to enhance efficiency, accuracy, and customer satisfaction. Identify and implement best practices.
• Collaborate with cross functional departments, including sales, production, and customer service, to streamline order-related processes and ensure a seamless customer experience.
ESSENTIAL RESPONSIBILITY # 1
• If pricing is not maintained follow up with Commercial team for finance update.
• Follow up with account Manager for order release if orders are on credit block.
ESSENTIAL RESPONSIBILITY #2
• If new customer intimate account manager to create new account in system.
• Once new account is created order to be processed in system.
- Bachelor’s in supply chain management, or a related field is preferred.
- Proven experience in order management or customer service within a manufacturing or distribution environment.
- Proficiency in utilizing order management software SAP, Sales Force ERP systems.
- Strong attention to detail and data accuracy.
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritize tasks effectively, and work efficiently under pressure.
- Problem-solving mindset with the ability to find creative solutions.
- Customer-focused approach and a commitment to ensuring customer satisfaction.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
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