Sr. Analyst Corporate Travel Services

1 month ago

Dubai, United Arab Emirates Al-Futtaim Full time
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A\xe2\x80\x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
About the Role
We are seeking a highly capable and motivated Senior Corporate Travel Analyst to support the implementation of the new Corporate Travel Program for the Group.
Job Summary
The Senior Corporate Travel Analyst is responsible to have a comprehensive understanding of our strategy and capacity to deliver results in autonomy. You will also be responsible to partner with Employee Services teams in all MENA countries to ensure travel enquiries are monitored effectively and according to our SOP and conduct refresher trainings
Key Accountabilities: Consolidate data from Employee Services team and prepare travel slides for monthly HR Operations dashboard in autonomy Analyze data and reviews processes, policies, and resources to ensure efficiency and continuous improvement Work with Dnata on accuracy of the data MoM and conduct audit checks on travel data quarterly Analyze travel data from both Dnata and enquires from customers then propose action plans to increase the customer experience and cost effectiveness of the program Participate in the monthly travel operations calls with Dnata and ensure SLA are met MoM Review the travel process guides and training material to ensure they are always up to date with our processes Capacity to be part of our different projects tackling duty of care, customer experience and cost efficiencies. Tasks assigned from these projects must be delivered with full ownership and autonomy Minimum Experience and Knowledge: Minimum Experience and Knowledge: 3-5 years in project and/or change management with analytical tasks Prrevious experience in Corporate Travel from TMC side as Account Manager or Team leader or from customer side as Travel Analyst or Travel Manager. Fluent in English, Arabic would be an advantage Job-Specific Skills: Ability to effectively function in a fast-paced environment with multiple projects Ability to build strong relationships with key stakeholders Possess high-level computer proficiency with Microsoft Office applications Advanced knowledge of all Microsoft Office applications including: Excel, PowerPoint, Word and Outlook, SAP Ability to complete tasks efficiently, accurately, and in a timely manner Strong team player, with ability to take initiative and operate independently. Able to manage ambiguity and multiple priorities. Excellent verbal and written communication skills. Experience in working in international and complex organizations. Excellent attention to detail, quality and meeting deadlines are your trademark
We\xe2\x80\x99re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click \xe2\x80\x9capply\xe2\x80\x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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