Call Center Uat Tester

1 month ago


Dubai, United Arab Emirates ParamInfo Full time
13160-Call Center-UAT Tester Experience: 2-3 Posted: 01 Feb,2023 Location: United Arab Emirates Apply Now Call Center-UAT Tester Work Location : Dubai
Key Responsibility -
Attending customer\'s interactions and efficiently gather related information to fulfill customer needs. Ability to handle all types of interactions including voice, chat, email and Social Media. Maintain a high level of knowledge about the banks products, services & systems Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct Maintain effective relationship with superiors/colleagues Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability Reviewing scenario flow to identify potential issues related to security, performance, and usability Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements. Participating in team meetings to discuss project status and any issues that may arise Reviewing test results with the development team to identify problems and determine solutions Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Complexity \xe2\x80\x93
Ability to communicate clearly and professionally, both verbally and in writing in both languages Ar/En Ability to Identifying issues/gaps and proposing solutions and enhancement ideas. Ability to understand and deal with Contact Center systems & Terminologies.
Key Relationship \xe2\x80\x93
Internal: Call Center Agents, Call Center Team Leader & Assistant Manager \xe2\x80\x93 Support External: Existing Customers, Prospected Customers
Education
Minimum Graduate or bachelor\'s degree holder Work Experience Minimum 1-2 years of experience in call center operations & UAT
Candidates should preferably have the following:
Call Center work experience. To be familiar with Call Center systems and terminologies. To be fluent in both Arabic & English. To have previous Call Center UAT experience.
Technical Competencies
Regulatory and Compliance Knowledge Bank Systems Knowledge Banking Products, Services and Operations Knowledge Telephone Etiquette System Knowledge Customer Segmentation and Understanding Call Center Policies and Procedures
Behavioral Competencies
Maintain Transparency & Communicate to Share Act with Ownership Share Knowledge & Work as One Engage the Customer Empower to Decide
Required Skills Skill Years Months Call Center-UAT Tester 3 0 call center operations 3 0 UAT 3 0

  • UAT Tester

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Tecnovity is hiring UAT Tester in Dubai LocationNP: Immediate joiners preferredExperience- 5+ yrsJob Description:Investment products tester will be responsible for UAT testing across various Wealth management related projectsJob responsibility: UAT testing. To ensure all the business test cases are executed. Assisting business user in UAT Coordinating daily...

  • Uat Tester

    6 days ago


    Dubai, United Arab Emirates ParamInfo Full time

    **13242-UAT Tester**: **Experience**:6-10**Posted**:17 Mar,2023**Location**:United Arab Emirates**Key Responsibilities and Accountabilities**: - Core Transformation UAT (Temenos platform) and PGL assistance (Core and Surround systems) - BO reports related to Business testing. - Housing Program UAT (SZHP Currently) - Audit items UAT with tech Dependency (all...

  • Uat T24 Tester

    4 days ago


    Dubai, United Arab Emirates ParamInfo Full time

    **13493-UAT T24 Tester**: **Experience**:5-7**Posted**:18 Aug,2023**Location**:United Arab Emirates- Job Title: UAT T24 Tester- Location: Dubai**Key Responsibilities & Accountabilities** - Should be able to test independently - Application (Temenos/ Surround system) - IB/MB/Rabbit/Tablet/SME/Kiosk Banking/CRM/Whatsapp banking /Temenos **Education &...

  • Junior Uat Tester

    7 days ago


    Dubai, United Arab Emirates Nair System Full time

    **Nair Systems **is currently looking for **Junior UAT Tester**for our **UAE **operations with the following terms & conditions. **Joining time frame: 2 weeks (maximum 1 month)** Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)


  • Dubai, United Arab Emirates Hybrid Global Full time

    #hiringalert⚠ We are hiring UAT Tester and T24 Resources for Digital Team! This is your chance to accelerate your career if you possess the required qualifications and expertise. The job details are as follows: 01) Department - digital 02) No of resources required - 7 03) Years of experience required for the tester - 5 to 7 years 04) Application...


  • Dubai, United Arab Emirates Hybrid Global Full time

    #hiringalert We are hiring UAT Tester and T24 Resources for Digital Team! This is your chance to accelerate your career if you possess the required qualifications and expertise. **The job details are as follows**: - Department - digital - No of resources required - 7 - Years of experience required for the tester - 5 to 7 years - Application...

  • Call Center Agent

    7 days ago


    Dubai, United Arab Emirates Zia Medical Center Full time

    High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent **Salary**:...

  • Tester Consultant

    7 days ago


    Dubai, United Arab Emirates ParamInfo Full time

    **13521-Tester Consultant**: **Experience**:4-6**Posted**:31 Aug,2023**Location**:United Arab Emirates**Job Title**: Tester Consultant**Location**: Dubai**Job Role** - To support Test gov team delivering Core Banking testing for different workstreams. - Support in testing ensuring we meet the exit criteria. - Support in test case development and execution....


  • Dubai, United Arab Emirates La Familia Medical Center LLC Full time

    **Job Description: Call Center/Receptionist - La Familia Medical Center** **Position**: Call Center/Receptionist **Location**: Dubai **Experience**: Medical background with Dubai healthcare experience **Responsibilities**: - Manage patient inquiries via phone, providing accurate information. - Schedule appointments and maintain organized patient...


  • Dubai, United Arab Emirates Padra Medical Center Full time

    Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...


  • Dubai, United Arab Emirates GSM Medical Center LLC Full time

    Outbound Call Center Agent Philipion Only As an outbound call center agent for a medical center clinic, your primary role is to make outbound calls to patients or potential patients in order to provide information, schedule appointments, and support healthcare services. Key responsibilities: Conduct outbound calls to patients or potential patients in a...


  • Dubai, United Arab Emirates Padra Medical Center Full time

    Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...


  • Dubai, United Arab Emirates Dubai Dermatology and Medical Center Full time

    We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...


  • Dubai, United Arab Emirates Mermaid Medical Center Full time

    We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...


  • Dubai, United Arab Emirates QUEENS MEDICAL CENTER Full time

    We are looking for a Professional, well Dressed,( Female receptionist ) Receptionist Job Responsibilities: - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and department...


  • Dubai, United Arab Emirates International Modern Hospital Full time

    As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...


  • Dubai, United Arab Emirates Bella Rose Medical Center Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

  • Software Tester

    6 days ago


    Dubai, United Arab Emirates ParamInfo Full time

    **13301-Software Tester - Risk**: **Experience**:3-5**Posted**:14 Apr,2023**Location**:United Arab Emirates**Job Role**: - Software Tester - Risk**: **Location**: - Dubai**Key Responsibilities & Accountabilities**: - Participate in test case preparation and execution. - Perform stress, load and performance testing during project UAT phase where...

  • Temenos Tester- Cao

    7 days ago


    Dubai, United Arab Emirates ParamInfo Full time

    **13299-Temenos Tester - CAO**: **Experience**:3-6**Posted**:13 Apr,2023**Location**:United Arab Emirates**Job Role**: - Temenos Tester - CAO (Islamic Products)**: **Location**: - Dubai**Key Responsibilities & Accountabilities**: - Participate in test case preparation and execution. - Perform stress, load and performance testing during project UAT phase...


  • Dubai, United Arab Emirates GSM Medical Center LLC Full time

    Position: Outbound Call Center Agent Company: GSM Medical Center **Responsibilities**: **Maintain a positive and professional attitude while interacting with clients.** **Achieve and exceed set targets and goals.** **Salary**: AED 3000 plus incentives Location: Dubai, Al Rigga Algerian Mall, Office 435 **Salary**: AED3,000.00 per month Ability to...