Technical Support Engineer

Found in: beBee S AE - 1 month ago

Dubai, United Arab Emirates Al-Futtaim Full time
Description

Technical Support Engineer I AFET I Dubai, UAE

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 154028

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

AFT is leading system integrator and managed services provider in the field of ICT, ELV and software application solution. Unified communication Technician is required to provide installation, testing, commissioning and support in ICT and data networking field.

What you will do:

Responsible for:

Install and configure the solution as specified.

After sales support maintenance as per SLA signed with customers

Installation and configuration of Unified Communication solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.

Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost, and quality.

Ensure all project deliverables are tracked and communicated as per customer requirements.

Providing post-sales support to customers

Training to customers on system usage.

Prioritizing workload to maximize productivity and minimize customer downtime.

Service Delivery

Ensure Customer Satisfaction with 24x7 Support periods.

Job Context:

This position operates within the context of ICT solutions- Data and Voice Networks. The Alcatel Lucent, Cisco, Mitel, or Avaya trained, and certified engineer will be part of the team to Build, test and deploy the unified communication solutions. Job seeker must have excellent hands-on experience to perform the job.

Required Skills to be successful:

Technical Skills:

Must have ability to resolve cabling problems. Must be able to do physical mounting of hardware at customer site, do cabling and labelling.

Good knowledge and hand on experience in commissioning and support services of Unified communication solutions along with data networking knowledge

Excellent problem analytical skills and problem simulation

What equips you for the role:

Minimum Qualifications and Knowledge:

Graduate engineer or Diploma holder in Electronics / Telecom / IT/ Computer Science/ Mechanical

Minimum Experience:

Must have minimum 2-3 years of experience in Installation and maintenance of Data network, Structured Cabling, Servers &UC/PABX systems.

Certifications in any PABX or Data networking solutions. (CCNA or similar)

Experience in Data networking, WiFi will have preference.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

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