Technical Coordinator
1 month ago
Overview of the role:
Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.
What you will do:
Key Accountability -1
Responsible for : Prepare the estimation and quotations as per contract SLA. Submit to client the commercial proposals. Support Engineer in scheduling the works. Open the SR on the CAFM system for all received complains. Close all the CM/RM SR in the system and maintain records. Coordinate with Supervisors to collect data for service entries. Ensure that all service reports are entered in the system without any errors. Do the labour hour posting on the SKM system Maintain service report files in a standard manner for future reference and audit purpose. Key Accountability -2
Responsible for : Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives. Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA\xe2\x80\x99s, KPI\xe2\x80\x99s. Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team Key Accountability -3
Responsible for : Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard. Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
Bayt
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