Senior Manager, Patient Access Services

1 month ago

Dubai, United Arab Emirates Mubadala Health Full time
Overview

Application for this position if open for UAE nationals only.

Reporting to the Director, Patient Access Services, the Senior Manager, Patient Access Services manages all aspects of Patient Access Services to plan, organize, and oversee personnel and activities associated with registration and scheduling. Ensures prompt patient access to services. Ensures accuracy of demographic, insurance and payment data collection which drives the front end of the medical record and electronically bills accounts. Ensures compliance with regulatory bodies such as Dubai Health Authority (DHA), Department of Health (DOH) and Joint Commission International (JCI) etc. Monitors internal/external customer satisfaction indicators to ensure service excellence and ltimately increase in Mubadala Health\xe2\x80\x99s Likelihood to Recommend and Net Promoters Score. Maintains technological expertise of systems with impact on registration, scheduling, and other access driven systems.

Responsibilities
Drives initiatives that contribute to long-term operational excellence Oversees the interaction with Patient Access Officers and ensures consistency in processes across all branches (where applicable). Involved in setting short and long-term goals for the department Liaises with the department supervisors and leads to organize and implement quality assurance programs that drive improvement in the services provided by the Patient Access Officers. Develops and coaches team members through continuous communication, updates, and constructive feedback Helps asset become the first choice for patients in the UAE due to our outstanding commitment to excellence. Defines Key Performance Indicators and appropriate measures to ensure that the asset delivers a high-quality service level to patients and families. Takes ownership of the team and the department performance. Tracks, reports departmental reports, and ensures Key Performance Indicators including but not limited to registration timing, patient satisfaction scores, cash collections, registration related denials etc. Improves the operational systems, processes, and policies in support of organizations mission \xe2\x80\x93 specifically, support better management reporting, information flow and management, business process and organizational planning. Ensures that all employees display top-notch customer service. Ensures registration, scheduling, insurance eligibility, cash collections and cash reconciliation are performed according to departmental KPI\xe2\x80\x99s. Ensures that patient\xe2\x80\x99s demographic and insurance or financial coverage information, is completed accurately and comprehensively in a manner that supports quality of care and revenue. Manages Shift Rota and ensures that there is adequate staffing to cover operational hours. Ensures that registration and scheduling operations run smoothly, and patients are not impacted negatively. Maintains expertise of Hospital systems and processes as they relate to Patient Access to ensure maximum functionality and efficiency. Works with Information Technology to attain maximum use of all systems and equipment. Provides input in selection of products used to drive future internal process improvement achieved via technology advances/enhancements. Develops and enforces set service standards that delineate concrete behaviors expected of employees in their interactions with patients and internal/external customers. Monitors and evaluates service performance. Identifies training requirements and develops training material to ensure caregivers maintain competence within their scope of work. Participates as a team member of assigned teams in implementing standard operating procedures and protocols relating to patient service excellence. Creates in-house educational programs and services to better enhance the skills of caregivers at delivering quality service levels and measuring against benchmarks. Provides optimal solutions to improve the operational systems, service processes and policies in areas including but not limited to enhancing management reporting, information flow and management, business processes and organizational planning. Uses reports and dashboards to monitor the daily productivity of the department and individuals. Assists Patient Access with meeting operational key performance indicators and industry benchmarks. Produces reports, monitor work queues, and provides recommendations for improvement in patient access to ensure patient information is complete and accurate for billing and clinical purposes. Monitors applicable work queues e.g., but not limited to pre-registration, appointment reminders, follow-up work queues to ensure compliance to established Key Performance Indicators. Gathers and analyzes productivity and quality of service statistics. Ensures quality audits are regularly performed to promote quality and identify root causes of issues. Serves as the acknowledged expert and information source for staff. Keeps abreast of scheduling, insurance, referral, and billing requirements. Requests system enhancements as needed to facilitate accurate scheduling and registration. Serves as an escalation point for patient issues and questions. Assist associates with complex and disgruntled patient situationsrequiring intervention from a higher authority. Qualifications

Required:
Bachelor\'s Degree in Business, management or equivalent. Minimum of seven years of operational experience. Budget development and oversight experience. Fluency in written and spoken English. Desired:
Master\xe2\x80\x99s degree. Lean Six Sigma black belt. Experience in Healthcare.

Mubadala Health

  • Patient Access

    3 weeks ago

    dubai, United Arab Emirates Astrazeneca Dubai Full time

    Patient Access & Health Insurance ManagerThe job posting is outdated and position may be filledGreeting patients and their caregivers on arrival.Collecting information such as patient details, medical history, billing, and insurance information, etc.Entering information into databases and maintaining accurate records.Relaying information to relevant staff...

  • Patient Access Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Insight Global Full time

    Requirements:Availability to work fully onsite (specified shift and location)High School Diploma or GED5 + Years of experience in Patient Access Operations or related role (medical billing, insurance verification, etc.)2+ Years of experience in a supervisory role, specifically in a clinical setting (preferably Emergency Room)

  • Patient Access Supervisor

    3 weeks ago

    dubai, United Arab Emirates Insight Global Full time

    Requirements: Availability to work fully onsite (specified shift and location) High School Diploma or GED 5 + Years of experience in Patient Access Operations or related role (medical billing, insurance verification, etc.) 2+ Years of experience in a supervisory role, specifically in a clinical setting (preferably Emergency Room) #J-18808-Ljbffr

  • Senior Business Analysts Manager Jobs In Dubai

    3 weeks ago

    dubai, United Arab Emirates Senior Business Full time

    Senior Business Analysts Manager Jobs In DubaiJob Responsibilities:Utilizes analysis skills and consults with NEOM The Line Middle and Senior Management, and Project Managers to translate business requirements and processes into solutions by developing requirement specifications, use cases, and scope.Presents recommended solutions, scope, budget, and...

  • Patient Access Executive Jobs In Abu Dhabi | Reem Hospital Careers

    3 weeks ago

    dubai, United Arab Emirates Reem Hospital Full time

    Patient Access Executive Jobs In Abu Dhabi | Reem Hospital CareersJob Responsibilities:Ensures compliance to the policy, regulations, and procedures of the department and the hospital as a whole.Ensures that operational plans and improvement activities of the Patient Services are understood and implemented under the direct guidance of the Patients Services...

  • Manager, Student Accessibility Services

    4 weeks ago

    Dubai, United Arab Emirates Zayed University Full time

    **The Opportunity** The Department of Student Accessibility Services seeks an incumbent to be responsible for the administration of the operations and activities in the Department of Student Accessibility Services ensuring it is in line with the stated goals, vision and mission of the division. Proactively promotes the awareness about the Department of...

  • Patient Access Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Insight Global Full time

    Requirements:Availabilityto work fully onsite (specified shift andlocation)High School Diploma orGED5 + Years of experience in Patient AccessOperations or related role (medical billing, insuranceverification, etc.)2+ Years of experience in asupervisory role, specifically in a clinical setting (preferablyEmergency Room)

  • Clinic Manager Jobs in Dubai 2022 | Mediclinic Careers

    3 weeks ago

    dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...

  • Market Access Manager

    4 weeks ago

    Dubai, United Arab Emirates Planet Pharmacies LLC Full time

    **Job description** **Role Description**This is a full-time on-site role for a Market Access Manager located in Dubai, United Arab Emirates at Planet Pharmacy LLC. The Market Access Manager will be responsible for developing and executing company strategy for market access, conducting market research and analysis, identifying and securing reimbursement, and...

  • Manager Oncology Managed Access Program

    2 days ago

    dubai, United Arab Emirates GSK Full time

    Work with internal stakeholders, provide operational leadership for GSK oncology expanded access/compassionate programs including plans and strategies for footprint, drug supply, regulatory coordination, physician oversight, vendor set up and management, safety reporting, and other related activities accordance with GSK Policies and SOPsOversee the...

  • Patient Coordinator

    4 weeks ago

    Dubai, United Arab Emirates bellaroma Specialist Hospital Full time

    **Job Summary**: **Responsibilities**: **Patient Engagement**:Interact with patients in a friendly and professional manner to ensure a positive experience. Assist patients with appointment scheduling, registration, and inquiries. Educate patients about available services, treatment options, and hospital facilities. **Sales and Promotion**:Actively promote...

  • Manager Oncology Managed Access Program

    7 days ago

    Dubai, United Arab Emirates GSK Full time

    Key Responsibilities: Work with internal stakeholders, provide operational leadership for GSK oncology expanded access/compassionate programs including plans and strategies for footprint, drug supply, regulatory coordination, physician oversight, vendor set up and management, safety reporting, and other related activities accordance with GSK Policies and...

  • Manager Oncology Managed Access Program

    6 days ago

    Dubai, United Arab Emirates GSK Full time

    KeyResponsibilities:Work with internal stakeholders,provide operational leadership for GSK oncology expandedaccess/compassionate programs including plans and strategies forfootprint, drug supply, regulatory coordination, physicianoversight, vendor set up and management, safety reporting, andother related activities accordance with GSK Policies andSOPsOversee...

  • Patient Representative

    4 weeks ago

    Dubai, United Arab Emirates NMC Healthcare Full time

    The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. - He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the...

  • Patient Representative

    2 weeks ago

    Dubai, United Arab Emirates PrecisionHire Solutions Full time

    The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the...

  • Patient Representative

    7 days ago

    dubai, United Arab Emirates PrecisionHire Solutions Full time

    The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the...

  • Patient Advocate

    4 weeks ago

    Dubai, United Arab Emirates Proto Clinic Full time

    Should have experience in working in clinic especially in aesthetic ,Dermatology - should have experience in sales - Sell clinic services to patients - Book patients and schedules appointment - Should be able explain the patients about differnt services **Language**: - Arabic & English (required)

  • Identity and Access Management Specialist

    2 weeks ago

    dubai, United Arab Emirates Dicetek LLC Full time

    Job Description:Participates in the strategic alignment of the IAM program with overall business needs by driving meaningful collaboration and operational plans. Collaborates with business/process owners and other stakeholders to manage deliverables within the timeframe. Applies new methodologies to Identity & Access management, including the interpretation...

  • Patient Registration

    6 days ago

    Dubai, United Arab Emirates LHH Company Full time

    Do you have a passion for patients and enjoy the administrative side of healthcare? LHH Recruitment Solutions is seeking a Patient Registration Rep to assist patients in the front office in Safety Harbor, FL. This is a contract-to-hire position for an established Orthotics & Prosthetics organization. Excellent opportunity to join a great...

  • Identity and Access Management Specialist

    4 weeks ago

    Dubai, United Arab Emirates Dicetek LLC Full time

    Participates in the strategic alignment of the IAM program with overall business needs by driving meaningful collaboration and operational plans.Collaborates with business/ process owners and other stakeholders, in order to manage deliverables within timeframeApplies new methodologies to Identity & Access management including the interpretation of policies &...