Spa Receptionist And Lifeguard

Found in: beBee S AE - 1 month ago

Dubai, United Arab Emirates Marriott International, Inc Full time
Job Number 23009945
Job Category Spa
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists to escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.
Lifeguard is responsible for the general supervision and safety of patrons of an aquatic facility by preventing and responding to emergencies. Lifeguards are superior swimmers who are able to give advice on water safety to patrons, conduct swift water rescues and control unruly behavior if necessary.
SCOPE / BUSINESS CONTEXT A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection. Number of Direct Reports - none Titles of Direct Reports \xe2\x80\x93 none CANDIDATE PROFILE Experience: Minimum 2 years of experience as a receptionist, preferably in spa Skills and Knowledge Good oral and written communication skills in English Able to get on well with people from many different backgrounds Able to work under pressure at times Ability to be versatile Able to do shift work Computer literate (intermediate) Basic mathematical skills Conflict handling Well presented Clear speech Good general health Energetic Self-motivated - able to work on their own Education or Certification Min. 21 years of age Minimum HSLC and any other specialization SPECIFIC DUTIES: The following are specific responsibilities and contributions critical to the successful performance of the position: Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share. Spa Receptionist
Essential Functions To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety. To be responsible for the cleanliness of all areas within and around the Reception, Gym, Lounge, Changing rooms and Pool area. To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the spa facilities, services and to promote and sell treatments and retail. To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the \xe2\x80\x9cReception Daily Operating Procedures\xe2\x80\x9d. To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all payments according to the LSOP Procedures\xe2\x80\x99. To be responsible for the control of the Spa and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest. To be responsible for the handling of cash and issuing of receipts of the guest and Day guest for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet. To be responsible for the handing out of towels and locker keys and to monitor their return. To be responsible for the control and booking yoga classes, appointments and services which the Spa has to offer. To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc. To be responsible for any other reception or administrative duty as laid down by the Spa supervisor in the \xe2\x80\x9cReception Daily Operating Procedures\xe2\x80\x9d. To be aware of Health and safety regulations To maintain the daily sales and reports on a daily basis. Any other relevant task
Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Lifeguard Essential Functions To be qualified NPLQ/NBLQ from RLSS UK Lifesaving. To identify and report hazards and maintenance requirements in the work place and immediately report to the Spa In charge. To ensure pool water circulation system work as per the stranded. Maintaining of the chemicals level as per DM guidelines. To be checked chemicals level twice a day and report has to submit to health safety officer end of the day. Daily vacuuming the pool and backwash the sand filters, cleaning of the surrounding pool. Monthly deep cleaning of the pool gutters. To be fully aware of and work in accordance with the Standard Operating Procedures, Normal Operating Procedure and Emergency Action Plan for your department. To promote a helpful and professional image to the guests and give full co-operation to all guests requiring assistance with a prompt, caring and helpful attitude. To anticipate guests needs whenever possible providing a quality service and in turn enhance guest satisfaction. To attend and participate in departmental and hotel training to ensure consistent delivery of product & service standards. Maintain a high level of fitness both in an out of the water. The level of fitness must be in accordance with the timed swims for the R.L.S.S. Pool Lifeguard. To be actively involved in pool emergency rescue drills, attend and support the lifeguard\xe2\x80\x99s training program. Complete training targets each month and be actively involved in any training organized by the department / hotel. Complete Personal Training Records (Training Book) Give immediate First Aid in the event of an injury or trauma. To be fully aware of the fire emergency evacuation plan and health and safety regulations. To ensure that all accidents, incidents and hazards are reported immediately. To ensure that all Lifeguard equipment is clean and well maintained and that any hazards are repaired or removed from the operation. Be fully conversant with the emergency procedures and your responsibilities in the event of any emergency i.e, rescue management, continuity of supervision during rescue, communication procedure during incidents both within the team and external agencies. Ensure response to an incident within 20 seconds. To work as a team with all colleagues to ensure equality in the workplace is maintained without racial or sexual discrimination To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures. Maintain professional confidentiality and never disclose any information relating to the Hotel internal affair. Meet all legal requirements under U.A.E law and company policy. To comply with statutory & legal requirements for fire, health & safety and employment. To report for duty in good time, clean & tidy and wearing the correct departmental uniform. To give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs. To assist in creating an environment this promotes staff morale, which encourages employees to have pride in their department and their skills ensuring maximum efficiency. To assist in the delivery of departmental service standards. Any other duties as and when requested by the Managers. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world\xe2\x80\x99s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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