Manager | IT Infrastructure

3 days ago

Dubai, United Arab Emirates GMG Full time

About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMGâs investments span four key verticals: GMG Sports, GMG Everyday Goods, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the worldâs most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role:

We are seeking an experienced Manager to oversee and enhance the operational efficiency and reliability of our cloud and on-premises environments. The ideal candidate will have a strong background in managing IT operations, implementing best practices, and ensuring the availability and performance of our infrastructure. This role requires a blend of technical expertise, strategic thinking, and leadership skills to support our business objectives and ensure smooth operations.

Core Responsibilities

Operational Strategy and Implementation: Develop and execute a comprehensive operational strategy for both cloud and on-premises environments, ensuring alignment with business goals and efficiency requirements.
⢠Infrastructure Management: Oversee the day-to-day operations of servers, networks, and storage systems, ensuring optimal performance and availability.
⢠Incident Response: Lead the incident response team to investigate and resolve operational issues, ensuring minimal impact on operations. Conduct post-incident analysis and drive improvements.
⢠Cloud Operations: Ensure robust operational practices in cloud environments (e.g., AWS, Azure, Google Cloud). Oversee the deployment and management of cloud-based applications and services.
⢠On-Premises Operations: Maintain the operations of on-premises infrastructure, including servers, networks, and storage. Implement physical and technical measures to ensure smooth operations.
⢠Backup Administration: Proficiency in backup administration for SAP databases and applications using EMC Networker, Veeam, and other related technologies.
⢠IT Budget Management: Manage the IT operations budget, ensuring optimal allocation of resources and cost-effective solutions.

Desirable: Infrastructure Security Proficiencies
⢠Security Strategy and Implementation: Develop and execute a comprehensive security strategy for both cloud and on-premises environments, ensuring alignment with business goals and compliance requirements.
⢠Access Control: Oversee the implementation and management of identity and access management (IAM) solutions, ensuring only authorized personnel have access to critical systems and data.
⢠Monitoring and Reporting: Implement and manage monitoring tools and processes. Generate regular reports on operational metrics, incidents, and compliance status for senior management.
⢠Risk Management: Conduct risk assessments, identify operational vulnerabilities, and implement appropriate controls to mitigate risks. Regularly review and update operational policies and procedures.
⢠Compliance and Governance: Ensure compliance with industry standards, regulations, and best practices (e.g., PCI-DSS, ISO 27001, NIST, GDPR). Coordinate audits and manage relationships with external auditors.
⢠Cloud Posture and Entitlements Management: Manage cloud infrastructure posture and entitlements to ensure secure and efficient use of cloud resources. Implement best practices for cloud resource management and cost optimization

⢠Vendor Management: Oversee vendor relationships, including the evaluation, selection, and management of operations vendors. Ensure vendor compliance with operational requirements and standards.
⢠POC/POV Creation: Lead the creation and execution of Proof of Concept (POC) and Proof of Value (POV) projects for new infrastructure technologies. Evaluate new solutions and technologies to enhance operational efficiency.

Functional/Technical Competencies

⢠Server Hardware Management: Hands-on experience with server hardware, including HPE, SAP HANA appliance, IBM Power, ATOS BullSequana, Dell, Lenovo, Cisco-UCS.
⢠Storage Management: Expertise in managing storage solutions such as HPE 3PAR, IBM Flash, EMC Clariion, Dell Unity.
⢠Operating System Management: L3 level experience on high-end servers with operating systems including SUSE, IBM AIX, Red Hat Enterprise Linux (RHEL), and others.

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