Spa Manager

Found in: beBee S AE - 3 weeks ago

Dubai, United Arab Emirates Accor Full time
Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.


Job Description

The Spa Manager is responsible for the establishment and execution of clear short term and long term goals to ensure the spa is recognized as one of the finest resort spas in the world.  These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Manager is responsible for the daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Raffles Spas, will be capitalized upon.

RESPONSIBLE FOR

  • All spa positions.

JOB RESPONSIBILITIES

  • Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.
  • Ensure the establishment and execution of all departmental goals.
  • Manage, train, and motivate all personnel reporting to this position.
  • Serve as a link between the hotel and the spa industry.
  • Meet with group meeting planners to show spa facility and programs as required.
  • Promote and sell customized spa programs to conference groups as required.
  • Tour prospective spa Guests.
  • Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
  • Promote all hotel and spa packages and promotions.
  • Lead in the implementation of 12-month marketing plan.
  • Identify new business and marketing opportunities.
  • Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
  • Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required.
  • Act as a spokesperson for the Spa and the Brand.
  • Work with Corporate advertising, promotion and public relations as required.
  • Work with hotel and regional sales and marketing as required.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
  • Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.
  • Assist in the supervision, operation and coverage of all spa departments:
  • Salon
  • Front desk/reception
  • Boutique
  • Ensure effective communication amongst all departments within the hotel.

ADMINISTRATIVE DUTIES

  • Establishment of professional business relationship with all vendors and development of all products inventories.
  • Ensure adherence of standard operating procedures for each department.
  • Submit monthly report requirements and information to General Manager-Spas, and General Manager-Hotel, including monthly business report, and treatment audits.
  • Ensure adherence of departmental and facility policies.
  • Establishment of ongoing administrative controls.
  • Assist in the recruitment, development and training of all department heads and support staff.
  • Adhere to Standard Operating Procedures Manual.
  • Ensure that weekly/monthly departmental communication meetings are effective.
  • Available for Colleague and Manager inquiries.
  • Communications: respond / review voice-mail and e-mail messages.
  • Facility walk-through to have a visual presence within the department for all spa staff.

HEALTH AND SAFETY

  • Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example.
  • Ensure all departments adhere to all safety practices of Raffles Spas.
  • Assist in the development and adherence of all departmental emergency procedures.
  • Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.

FINANCIAL RESPONSIBILITIES

  • Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility.
  • Approve payroll hours and hotel administered service charges/gratuity reports.
  • Review daily productivity.
  • Monitor scheduling of all services and special programming.
  • Review/approve purchase requisitions.
  • Within 2 days of the month-end profit and loss statement distribution, submit variance report to General Manager and/or Executive Assistant Manager.
  • Generate monthly facility productivity report.
  • Measurement of the spa actual performance to budget.
  • Operations and capital improvement budget preparation.
  • Review expenditures to ensure they are in keeping within the operating budgets.
  • Review/approve all invoices before payment.
  • Review of remuneration of all salaried employees and independent contractors.
  • Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.

COLLEAGUE RELATIONS

  • Ensure that the spa department maintains a positive relationship internally and with all departments in the hotel.
  • Performance management discussions as required.
  • Attend/chair weekly, individual and group manager meetings.
  • Conduct developmental discussions/performance reviews with individuals who directly report to Spa Director.
  • Develop facility's staffing plans.
  • Goal(s) follow-up with each manager (usually during an individual weekly manager meeting.).
  • Establish short term and long term goals for each supervisor and review status of each goal on a monthly basis.
  • Attend departmental meetings i.e. body tech, aesthetics, etc.
  • Responsible for supervising all aspects of Colleagues, i.e. hiring, recognition, progressive corrective action , etc.
  • Responsible for the efficient training of all Colleagues in all aspects of job tasks.
  • Responsible for all spa department’s emergency training.
  • Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
  • Conduct performance appraisals on a timely manner.

GUEST SERVICE

  • Ensure the facility is in peak condition at all times (operations and cleanliness).
  • Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

OTHER DUTIES

  • Ensure cross training of all Colleagues in all applicable positions.
  • Carry out any other duties and responsibilities as assigned.

Qualifications

EDUCATION & EXPERIENCE

  • Bachelor’s Degree (Business Administration) an asset.
  • Minimum of 5 years experience in management position in a spa or related field an asset.
  • Experience in the hospitality industry an asset.
  • Desire to provide phenomenal Guest experiences.

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates


  • Spa Manager

    1 week ago

    Dubai, United Arab Emirates Soul Senses Spa & Wellness Full time

    We are looking for a Spa Manager to oversee all aspects of our day spa. In this position, you will attract more clients, increase revenue for the company, hire / train staff members, delegate tasks to staff, and set schedules. You must make sure we have someone on staff for every position, including reception, a masseuse, and a reliever in case of...

  • Spa Manager

    2 days ago

    Dubai, United Arab Emirates Azurro Spa and Wellness Full time

    **RESPONSIBILITIES**: - Always demonstrate sincere customer focus and true appreciation for the guest experience. - Ensure all areas of the SPA are kept clean and well maintained at all times. - Ensure the health and safety of guests and employees are paramount at all times. - Ensure consistent Spa experience development to ensure that innovation and...

  • Spa Receptionist

    7 days ago

    Dubai, United Arab Emirates Divine Luxury Spa Full time

    Greet and welcome spa clients in a friendly and professional manner - Schedule appointments and manage the spa's booking system - Assist clients in selecting appropriate spa services and packages - Answer phone calls, respond to inquiries, and provide information about the spa's offerings - Maintain cleanliness and organization of the spa reception area -...

  • Spa Manager

    2 days ago

    Dubai, United Arab Emirates Brightstar Human Resources Consultancies EST Full time

    Responsibilities of a Spa Manager: - Overseeing the overall operations of the spa, including managing staff, scheduling, and coordinating appointments. - Ensuring exceptional customer service by maintaining a welcoming and relaxing spa environment. - Developing and implementing spa policies, procedures, and guidelines to maintain high standards. - Managing...

  • Spa Manager

    1 week ago

    Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Provide exceptional customer service by ensuring all guests receive a warm welcome and professional assistanceLead, mentor, and motivate a team of spa therapists and support staff to deliver the highest level of service to guestsDevelop and implement spa programs and treatments that align with the company's standards of excellenceManage the spa's...

  • Spa Manager

    13 hours ago

    Dubai, United Arab Emirates The Tower Plaza Hotel Dubai Full time

    Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently. - Ensure the establishment and execution of all departmental goals. - Manage, train, and motivate all personnel reporting to this position. - Serve as a link between the hotel and the spa industry. - Tour prospective...

  • Spa Manager

    Found in: Talent AE A C2 - 1 week ago

    Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Provide exceptional customerservice by ensuring all guests receive a warm welcome andprofessional assistanceLead, mentor, andmotivate a team of spa therapists and support staff to deliver thehighest level of service to guestsDevelop andimplement spa programs and treatments that align with thecompany's standards ofexcellenceManage the spa's...

  • Spa Manager

    1 week ago

    Dubai, United Arab Emirates Raffles Dubai Full time

    Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.Ensure the establishment and execution of all departmental goals.Manage, train, and motivate all personnel reporting to this position.Serve as a link between the hotel and the spa industry.Meet with group meeting...

  • Front Desk Receptionist Spa

    2 days ago

    Dubai, United Arab Emirates Essence Healing Spa Full time

    Excellent in Customer service - Spa Receptionist is advantage - Welcoming, Receiving and answering Visitors - Manage incoming and outgoing calls - Setting appointments - Multitasking - Knowledge in social media - Excellent written and verbal communication - Strong and good personalit **Job Types**: Full-time, Contract **Salary**: From AED3,000.00 per...

  • Spa Manager

    Found in: Talent AE A C2 - 1 week ago

    Dubai, United Arab Emirates Raffles Dubai Full time

    Direct operations of the facility,including short and long range strategic planning so that the spaoperates cost effectively andefficiently.Ensure the establishment andexecution of all departmental goals.Manage,train, and motivate all personnel reporting to thisposition.Serve as a link between the hotel andthe spa industry.Meet with group meetingplanners to...

  • Female Spa Manager

    Found in: Talent AE C2 - 1 week ago

    Dubai, United Arab Emirates Apt Resources Full time

    Apt Resources is a leading recruitment company operating within the vibrant industry of luxury hotels and resorts and UHNWF. We are currently seeking a highly capable and experienced Female Spa Manager to join the team at one of our prestigious clients. As the Female Spa Manager, you will have the opportunity to lead a team of dedicated professionals and...

  • Spa Manager

    2 days ago

    Dubai, United Arab Emirates Kerzner International Resorts Full time

    Spa Manager (8614) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Spa Supervisor

    6 days ago

    Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    Spa Supervisor is to lead a spa team to deliver exceptional service to their clients and ensure that a spa’s operations run smoothly. In addition to overseeing spa therapists also oversee spa front-of-house staff, Spa Receptionists, Spa attendants, and Therapists. In many ways you'll be seen as a strong number two; in command of the spa whilst ever the...

  • Spa Manager

    3 days ago

    Dubai, United Arab Emirates HOUSE OF ENSPA Full time

    We are currently looking to hire a highly qualified and motivated Spa Manager to manage one or more of our locations. At the highest level, you will be responsible for taking full P&L ownership of the location(s) under your management, and maximizing customer satisfaction, employee wellbeing, and commercial performance. **Responsibilities**: - Provide...

  • Spa Receptionist

    3 days ago

    Dubai, United Arab Emirates MBS Investments Full time

    The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assists with transitional...

  • Spa Assistant Manager

    1 week ago

    Dubai, United Arab Emirates Hireget Full time

    Bachelor’s degree in Hospitality Management, Business Administration, or a related field.Previous experience in spa management, hospitality management, or a related field.Strong leadership and management skills, with the ability to motivate and inspire staff to deliver exceptional service.Excellent communication and interpersonal abilities, with a...

  • Spa Receptionist

    7 days ago

    Dubai, United Arab Emirates 25hours Hotels Full time

    Company Description People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to...

  • Female SPA Manager

    2 weeks ago

    Dubai, United Arab Emirates ANONYMOUSLY Full time

    Pleasant Personality. - Strong leadership skills. - Excellent communication skills. - Customer service oriented. - Able to manage assertively a large team. - Proactive and can work under pressure. - Well organized and focused. - Manage spa inventory effectively. - Ensure all areas of the Spa are kept clean and well maintained at all times meeting the company...

  • Spa and Recreation Manager

    13 hours ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24038815 **Job Category** Spa **Location** Le Royal Méridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position has responsibility for supervising and coordinating...

  • Spa Therapist

    2 weeks ago

    Dubai, United Arab Emirates American academy of Cosmetic Surgery Hospital, DHCC Full time

    Perform spa treatments. Perform facial and body treatments. - Assists with all day to day operations in conjunction with the spa manager and deputizing in their absence. - Provide training and routine test checks on the services being offered. - Ensures the cleanliness of the spa and that all client services are being carried out in a professional manner. -...