Guestroom Attendant

Found in: beBee S AE - 3 weeks ago

Al Maryah Island Abu Dhabi, United Arab Emirates Four Seasons Hotels Full time
About Four Seasons Hotel Abu Dhabi at Al Maryah Island

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island \xe2\x80\x93 Abu Dhabi\xe2\x80\x99s business and lifestyle destination \xe2\x80\x93 Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi\xe2\x80\x99s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites \xe2\x80\x93 all with water views. With six creative restaurants and lounges, this is Al Maryah Island\xe2\x80\x99s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Pearl Spa and Wellness \xe2\x80\x93 with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi\xe2\x80\x99s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest\xe2\x80\x99s unique personal needs \xe2\x80\x93 whether the goal is relaxing on vacation or staying efficient for business.

Main Duties/Description:

1. Is directly responsible for the day to day key processes in his/her area of work.
2. Assists his/her supervisor in executing the day to day operational requirements.
3. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
4. Attends all scheduled training sessions.
5. Actively offers operational, employee and customer (internal and external) related feedback to management.
6. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
7. Adheres to the hotel\'s code of conduct and grooming & hygiene standards.
8. Is seen as working hands-on, assists colleagues in crunch times; walks the talk.
9. Actively participates in briefings and meetings.
10. Maintains a clean and orderly work area and promotes a safe working environment.
11. Performs any additional duties as assigned.
12. Cleans and self-inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
13. Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
14. Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
15. Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
16. Sorts, tags and processes guest laundry, uniforms and hotel linen.
17. Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
18. To maintain a high standard of personal appearance \xe2\x80\x93 ensuring that your uniform is clean and presentable. Hair should be clean and tidy.
19. To check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness centre.
20. To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately.
21. To be responsible for reporting any malfunctioning equipment.
22. To immediately report and hand into Housekeeping Office any property or guest keys found in \xe2\x80\x98check out\xe2\x80\x99 rooms.
23. To be responsible for keeping guest doors closed whilst servicing the guestroom and using \xe2\x80\x98We are servicing your room\xe2\x80\x99 sign.
24. To carry out any other cleaning duties as specified by your Supervisor.
25. To keep service pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.
26. To be responsible for reporting to Supervisor the rooms which do not require service or which have DND signs in his / her assigned area.
27. To report to supervisor any blankets, bedspreads, valances etc. that need changing.
28. To complete deep cleaning of rooms as allocated by Supervisor.
29. To report to your supervisor anything or anyone suspicious.
30. To report to the supervisor anything this may be a Health and Safety hazard.
31. To complete accurately the control lists at times as advised by your Supervisor.
32. To report any missing items from rooms e.g. bathrobes, soap dishes etc.
33. To clean and make up all rooms to the standard required by Four Seasons, by performing activities such
34. Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery.
35. Assists in general department administration.

Standard Duties:

1. To provide a friendly and professional service that always exceeds guests\xe2\x80\x99 expectations.
2. To ensure you read the hotel\'s employee handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
5. To comply with local legislation as required.
6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9. Conduct and attend training sessions as outlined.
10. Perform other tasks or projects as assigned by the Director of Housekeeping or Assistant Housekeeping Manager.

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