Guestroom Attendant

3 weeks ago


Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time
  • Is directly responsible for theday to day key processes in his/her area ofwork.
  • Assists his/her supervisor in executingthe day to day operationalrequirements.
  • Assumes training responsibilitieswhen required; demonstrates a high degree of standards awareness;promotes teamwork and acts as rolemodel.
  • Attends all scheduled trainingsessions.
  • Actively offers operational, employeeand customer (internal and external) related feedback tomanagement.
  • Displays warmth, care and genuineenthusiasm when dealing with guests and internal customers; livesthe Golden Rule.
  • Adheres to the hotel'scode of conduct and grooming & hygienestandards.
  • Is seen as working hands-on, assistscolleagues in crunch times; walks thetalk.
  • Actively participates in briefings andmeetings.
  • Maintains a clean and orderly workarea and promotes a safe workingenvironment.
  • Performs any additional duties asassigned.
  • Cleans and self-inspects guest roomsand public areas as assigned and in accordance with hotelstandards; stocks and maintains the linencloset.
  • Possesses a high degree of productknowledge and relevant technical skills. Keeps abreast of events inthe hotel.
  • Provides genuine hospitality andrecognition in the work area. Promotes hotel services andproducts.
  • Anticipates guest needs and takesownership of guest concerns and requests; acts decisively to ensureguest satisfaction. Offers a special service touch when anopportunity is presented.
  • Sorts, tags andprocesses guest laundry, uniforms and hotellinen.
  • Is proficient in the safe handling ofall relevant equipment and machinery; reports defects and accidentsto management immediately. Is competent in MSDS (Material SafetyData Sheet) procedures and trained in accidentresponse.
  • To maintain a high standard ofpersonal appearance – ensuring that your uniform is cleanand presentable. Hair should be clean andtidy.
  • To check, clean and restock all publicarea restrooms, all lobby areas, the fitness room and the fitnesscentre.
  • To be responsible for collecting andsigning for work sheet and master key at the start of duty. Reportany loss of key immediately.
  • To be responsiblefor reporting any malfunctioning equipment.
  • Toimmediately report and hand into Housekeeping Office any propertyor guest keys found in ‘check out’rooms.
  • To be responsible for keeping guestdoors closed whilst servicing the guestroom and using ‘Weare servicing your room’ sign.
  • Tocarry out any other cleaning duties as specified by yourSupervisor.
  • To keep service pantries tidy andcorrectly stocked, and closed at all times when not in use. Mustensure working equipment is always clean, tidy and in good workingorder.
  • To be responsible for reporting toSupervisor the rooms which do not require service or which have DNDsigns in his / her assigned area.
  • To report tosupervisor any blankets, bedspreads, valances etc. that needchanging.
  • To complete deep cleaning of rooms asallocated by Supervisor.
  • To report to yoursupervisor anything or anyone suspicious.
  • Toreport to the supervisor anything this may be a Health and Safetyhazard.
  • To complete accurately the controllists at times as advised by yourSupervisor.
  • To report any missing items fromrooms e.g. bathrobes, soap dishes etc.
  • To cleanand make up all rooms to the standard required by Four Seasons, byperforming activities such
  • Attends to guest andinternal customers calls and coordinates with concerned departmentsto ensure timely and efficient servicedelivery.
  • Assists in general departmentadministration.

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