Customer Support Engineer

Found in: beBee S AE - 4 weeks ago


Abu Dhabi, United Arab Emirates DX Compliance Solutions Full time


Job Title Customer Support Engineer

Description

COMPANY OVERVIEW
Our Mission is to make compliance for Banks and FinTechs easier by providing innovative AML compliance software, protecting Banks & FinTechs against $Multi-Billion fines by changing the way that AML Transactions Monitoring is done.
JOB OVERVIEW
We are looking for a Customer Support Engineer to join our Abu Dhabi team at Hub 71 to provide enterprise-level assistance to our customers.
Responsibilities
You will be responsible for a selection of customers from the moment of go-live. You will make sure all their risk controls are implemented by working closely with our team of support engineers. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time As product specialist, you will use this knowledge to effectively guide customers towards their desired outcomes You will train and advise our customers to effectively use our solution You will respond within the SLAs to the customer queries and suggestions via the customer ticketing system and triage this to the wider team as needed Be a trusted advisor and facilitator for our customers while partnering with our internal teams Sales, Product and Engineering to help customers get maximum value from implementing DX Compliance AML Transactions Monitoring. Strive to make every customer become an advocate for DX Compliance Identify, track, and improve the health status of each of our customers Develop best practices for customer growth to ensure ongoing customer success. Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Skills and Experience
2+ years of work experience in a relevant field (preferentially Customer Success for a B2B Software). Financial services (bonus for Reg/Fin-Tech) and/or Risk & Compliance industry experience. Proven track record of driving a process or project. BS degree in Information Technology, Computer Science or relevant field. Familiarity with remote desktop applications and help desk software (eg. Zendesk Detail oriented, structured, data driven. Strong analytical and problem-solving capabilities. Client success obsessed, commercially savvy, and endlessly curious. Solid understanding of technology. Strong communicator and team player & ability to work with cross-functional teams to deliver a common goal. Excellent in English written and verbal communication. Arabic speaking is a plus. Organisational and time management skills. Comfortable working in a fast paced, dynamic environment. Comfortable working in shifts. Excellent problem-solving and communication skills. BENEFITS
Competitive salary Laptop of your choice Housing support in Abu-Dhabi ADNIC Silver policy health insurance Visa Assistance Monthly social events and team off sites Free barista coffee, snacks, fruits & a vibrant community. Regular networking events, mentoring events and conferences. Freedom to explore the latest tools and technologies. Company knowledge-sharing activities. A successful candidate as a Customer Support engineer enables also to a fast track to one of their desired streams within the Product Office teams.

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty:

  • Process Engineer I

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates The Chemical Engineer Full time

    51,000 people. 49 countries. Over 120 office locations. We’re not just engineers. We’re a global team of data scientists, consultants, construction workers andinnovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals andresources get one step closer to solving our planet’s toughest issues. Climate change. The...

  • Process Engineer I

    Found in: Talent AE 2A C2 - 2 weeks ago


    Abu Dhabi, United Arab Emirates The Chemical Engineer Full time

    51,000 people. 49 countries. Over 120 office locations.We’re not just engineers. We’re a global team of data scientists, consultants, construction workers andinnovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals andresources get one step closer to solving our planet’s toughest issues. Climate change. The...

  • Process Engineer I

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates The Chemical Engineer Full time

    51,000 people. 49 countries. Over 120 office locations.We’re not just engineers. We’re a global team of data scientists, consultants, construction workers andinnovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals andresources get one step closer to solving our planet’s toughest issues. Climate change. The...

  • Media Buyer Jobs In Abu Dhabi | Right Customer

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates Right Customer Full time

    Media Buyer Jobs In Abu Dhabi | Right Customer About the job As a media buyer, you’ll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the...


  • Abu Dhabi, United Arab Emirates Talent Full time

    Responsibilities• Provide technical support to customers via phone, email, or chat.• Diagnose and resolve software and hardware issues.• Answer inquiries and address customer concerns.• Guide customers through product installation and troubleshooting processes.• Escalate complex issues to the appropriate internal teams.• Document customer...

  • Media Buyer Jobs In Abu Dhabi | Right Customer

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates Right Customer Full time

    Media Buyer Jobs In Abu Dhabi | Right CustomerAbout the jobAs a media buyer, you’ll be the key person responsible for driving growth with Facebook Ads, YouTube Ads, TikTok Ads, and Google Ads for our clients. You will be supported by a team of copywriters, graphic designers, video editors, and conversion rate optimization experts. In addition, as the media...

  • It Support Engineer

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates The Double Star Computers Full time

    JOB Title: IT sales support Engineer ( Female Staff)Qualification: B-Tech in Computer or Electronics : Good Knowledge in Web based IT sparesExcellent skill in English both read writing Prepare and deliver technical presentations explaining products or services to customers and prospective customersable to handle amazon, ebay and AnyITparts web based seller...

  • Customer Support Specialist

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 03/26/2024Job Overview:We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. As a Customer Support Specialist, you will be responsible for...

  • Customer Support Specialist

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates | Posted on 03/26/2024 Job Overview: We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in ensuring our customers receive outstanding support and assistance. As a Customer Support Specialist, you will be...

  • Customer Support Representative

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 12/06/2023We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.Role...

  • Customer Support Representative

    Found in: Talent AE 2A C2 - 2 weeks ago


    Abu Dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates| Posted on 12/06/2023We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.Role...

  • Customer Support Representative

    Found in: Whatjobs AE C2 - 3 days ago


    abu dhabi, United Arab Emirates GamaLearn Full time

    Abu Dhabi, United Arab Emirates | Posted on 12/06/2023 We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. ...

  • Officer- Customer Support

    Found in: Talent AE C2 - 3 days ago


    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Job DescriptionTo support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.KYC & onboarding governance framework- ensure a thorough understandingof on-boarding governance framework to onboard as CB & bank's...

  • Officer- Customer Support

    Found in: Talent AE C2 - 3 days ago


    Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Job Description To support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets. KYC & onboarding governance framework – ensure a thorough understanding of on-boarding governance framework to onboard as CB &...


  • Abu Dhabi, United Arab Emirates Talabat Full time

    Serve as the primary point of contact for customers, delivering exceptional support through various channels such as phone, email, and chat.Provide timely and accurate assistance to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Demonstrate a high level of emotional intelligence to understand and...

  • It Support Engineer

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates Index Information Technology Services Full time

    We are looking to hire an "IT Support Engineer". This position is an immediate hiring. Job Profile: Education: Bachelor degree in Computer Science, engineering or any related technical discipline.Experience: 2/3 yearsNationality: Any Main DutiesEnd-User Support:Ensure IT systems are fully functional before business hours which include, but not limited to,...

  • Technical Support Engineer

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates Services Full time

    Technical and commercial quotation support / quotation preparation in the market segment petro-chemical for intercompany & external agent business with all sales divisions. Technical support to the field sales in the role of a competence centre for Petrochemical pumps. Selection of suitable product variants outside the company's standard. - Support of...

  • Resident Support Engineer

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Allot Full time

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you\xe2\x80\x99ll have the...

  • Technical Support Engineer

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates Tenable Full time

    Your Role: The Technical Support Engineer (TSE) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing...


  • Abu Dhabi, United Arab Emirates Trak line safety & security equipment LLC Abu Dhabi UAE Full time

    **To excel in this role,** you should have a strong understanding of telematics technology, including GPS systems, wireless communication protocols, and data analysis. Additionally, proficiency in troubleshooting techniques, problem-solving skills, and excellent communication abilities are essential to effectively assist customers and address their...