Telematics Support Engineer
3 weeks ago
**To excel in this role,** you should have a strong understanding of telematics technology, including GPS systems, wireless communication protocols, and data analysis. Additionally, proficiency in troubleshooting techniques, problem-solving skills, and excellent communication abilities are essential to effectively assist customers and address their concerns.
**System Maintenance and Upgrades**: Conducting regular maintenance activities, including software updates, firmware upgrades, and system diagnostics. Monitoring the performance and functionality of telematics systems to identify and resolve any issues that may arise.
**Data Analysis and Reporting**: Analyzing telematics data to derive meaningful insights and generate reports for customers or internal stakeholders. This may involve identifying trends, optimizing fleet or vehicle performance, and providing recommendations based on data analysis.
**Training and Documentation**: Conducting training sessions or workshops to educate customers or colleagues on the use and functionalities of telematics systems. Developing technical documentation, user guides, and troubleshooting manuals to assist users in navigating the systems effectively.
**Collaboration**:Collaborating with cross-functional teams, such as product development, sales, and project management, to provide technical insights and support during product development, implementation, and customization.
**Customer Support**: Providing technical assistance and troubleshooting guidance to customers who use telematics systems or devices. This may involve resolving hardware or software issues, troubleshooting connectivity problems, and addressing customer inquiries.
**Salary**: AED2,500.00 - AED4,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Telematics support engineer: 2 years (preferred)
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