iacad

Ghobash Group in Dubai seeks an experienced IT Service Delivery Manager to oversee end-to-end service delivery across multiple accounts, ensuring SLA compliance, operational excellence and customer satisfaction. You will lead on-site and offshore teams, coordinate with vendors and internal departments, and act as SPOC for key stakeholders such as EHS, MOHAP...

Responsible for managing end-to-end IT service delivery across multiple accounts ensuring SLA compliance operational excellence and customer satisfaction. Oversee daily operations team performance and service governance in line with ITIL standards. Coordinate with internal teams and vendors to deliver reliable managed services drive process improvements and...