Housekeeping Supervisor

3 weeks ago


Dubai, United Arab Emirates The First Group Full time

Overview

Ensure the daily cleaning and maintenance of all in and outdoor public areas of the hotel is carried out in a timely and efficient manner. Conduct daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties. Ensure all departmental tools and equipment are maintained and functioning properly. Carry out inspections of all the hotel areas to ensure that the standards of cleanliness are kept. Ensure all team members adhere to health and safety standards. Ensure all team members are trained and introduced to their duties as per hotel standards and policies. Report all maintenance complains and follow through until completion. Keep the Housekeeping Manager/Head Housekeeper informed about any guest complain, property damages or pending maintenance etc. Identify training needs within the department and responsible for training staff. Responsible for ordering, stores and maintaining the stock level in all pantries. Flexible to work in all areas and all shifts. Recommend changes to the standards and training needs on an ongoing basis. Maintain current and thorough knowledge of all housekeeping systems. Open and close the shift and ensure effective shift hand over. Distribution and collection of keys. Management of all incoming and outgoing calls. Solve employee grievances. Perform Room allocations. Perform Room inspections. Prioritize arrival rooms. Liaise with Front Office for guest and hotel requirements. Ensure guest valet is processed and delivered in a timely manner. Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories). Manage all special requests made by guests. Ensure consistency within the department. Management of lost property for the hotel. Complete knowledge of room types, layouts and facilities. Manage storage areas. Maintain adequate stock levels and conduct OS&E inventory on monthly basis. Complete stock takes as required. Maintain stock levels. Conduct shift briefings to ensure hotel activities and operational requirements are known. Recycle and enforce cost saving measures to staff. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. Initiate action to correct a hazardous situation and notify supervisors of potential dangers. Log security incidents and accidents in accordance with hotel requirements. Perform other duties as requested by the senior management.

Job Description

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES

Supervise the implementation of housekeeping standards and procedures in relation to:Bedroom serviceBathroom serviceValet serviceCleaning serviceLinen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

Maintain a current and thorough knowledge of all housekeeping systems. Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’. Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. Open and close the shift and ensure effective shift hand over. Prioritise arrival rooms. Liaise with Front Office for guest and hotel requirements. Ensure guest valet is processed and delivered in a timely manner. Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) Manage all special requests made by guests Ensure consistency within the department Manage lost property for the hotel

Desired Skill & Expertise

Minimum 2 years experience in the same role in a 4/5* hotel. Friendly, polite, and courteous nature. Ability to work cohesively with fellow colleagues as part of a team. Ability to work well under pressure in a fast paced environment. Flexibility to respond to a range of various work situations.

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