Waiter/ Waitress

Job Description

• To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your supervisor before leaving your station or the floor for any reason
• To have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests made by a manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
Doc Ref: FB-JD-04 Waiter Page 2
Last Updated: 5/13/2022 Version 0.1
• Maintain your station in accordance with standards at all times
• Develop a complete knowledge of menus
• Learn and correctly use the Point-of-Sale equipment and follow procedures
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

Qualifications

• High School diploma
• Previous experience in Food & Beverage/Restaurant operations
• Passion for excellent service
• Excellent team player
• English speaking

Additional Information

Remote Location