Education Counsellor

3 weeks ago

Abu Dhabi, United Arab Emirates IDP Education Ltd Full time
An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Ourcore business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

POSITION PURPOSE

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.

Key Responsibilities;

  • Student Counselling
  • Delivering Results
  • Business Development
  • Customer Service
  • Client Relationships
  • Team Work
  • Communication

Responsibilities

  • Counsel prospective students to identify appropriate study options including suitable courses and institutions.
  • Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students' needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.
  • Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
  • Support the student through the admissions, visa and pre departure processes.
  • Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
  • Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
  • Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.
  • Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.
  • CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.
  • Identify new business opportunities in consultation with the BUM
  • Maintain regular contact and activities with key accounts (schools, scholarship bodies)
  • Act with the highest level of accountability with students, clients and colleagues.
  • Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.
  • Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.
  • Build effective relationships with education institution staff to support timely application processing.
  • Assist students with on-arrival issues or and refer to appropriate agencies where necessary
  • Build strong relationships with network counsellors to enable ongoing support of students onshore.
  • Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
  • Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.
  • Act with integrity and professionalism in all interactions with client representatives.
  • Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.
  • Provide input on marketing or promotional activities to encourage student numbers.
  • Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.
  • Assist in the identification of opportunities and threats within the local market.
  • Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.
  • Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP's student placement and IELTS operations.
  • Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.
  • Use full range of available communication channels including email, phone and CRM communication features such as SMS and tasks.
  • Effectively present relevant information to students, clients and other key stakeholders as required.
  • Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.

What We're Looking For

  • Educated to bachelor's degree level or equivalent.
  • Fluent in English
  • Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.
  • Knowledge of education institutions, admission processes, immigration requirements and their international operations.
  • Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).
  • Excellent planning and organising skills with the ability to manage multiple competing priorities.
  • Customer focussed, with a passion for providing outstanding service.
  • Highly effective relationship building and relationship management skills.
  • Effective team worker, supporting colleagues and contributing positively to overall team's success.
  • Ability to proactively identify, analyse and solve problems effectively.
  • Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
  • Strong IT skills – Microsoft Office suite, CRM systems.
  • Experience of working with a CRM system.
  • Experience of education counselling.
  • Work and / or study experience in a relevant destination country.

WORKING AT IDP

IDP Education's ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

  • Education Counsellor

    4 weeks ago

    abu dhabi, United Arab Emirates IDP Education Full time

    Student Counselling | Abu Dhabi, United Arab Emirates | Full Time Job Description An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Ourcore business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.We are on a...

  • Education Counsellor

    2 weeks ago

    abu dhabi, United Arab Emirates IDP Education Limited Full time

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Education Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates IDP Education Ltd Full time

    **IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.** **We are setting out to be the world's leading platform and...

  • School Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Aldar Academies Full time

    **Job Purpose**: The School Counsellors will assist students with personal, family, educational, mental health, or career problems. The counsellors will advocate for students and work with other individuals and organizations to promote the academic, career, personal, and social development of the student. **Main Duties**: Help students enhance personal,...

  • School Guidance Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates OAS Full time

    School Guidance Counsellor is required to fulfill the qualifications and experience requirements of the professional and School guidance policy issued by the Department of Education and Knowledge In Abu Dhabi Counsellor should either have a Masters degree/ BA with two years experience in counselling **Salary**: AED5.00 - AED7.00 per...

  • School Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates FORTES EDUCATION Full time

    Liaise with staff to ensure that the pupilsreceive the support they need. Contribute to the safeguarding andpromotion of the welfare and personal care of children and youngpeople. Conduct case consultations to school personnel and parents.Train teachers and parents on counselling-related issues Identify,devise, and deliver specialised guidance programmes for...

  • School Counsellor

    3 weeks ago

    Abu Dhabi, United Arab Emirates FORTES EDUCATION Full time

    Liaise with staff to ensure that the pupils receive the support they need. Contribute to the safeguarding and promotion of the welfare and personal care of children and young people. Conduct case consultations to school personnel and parents. Train teachers and parents on counselling-related issues Identify, devise, and deliver specialised guidance...

  • GEMS Education Careers 2024 Latest Walk in Interviews

    3 weeks ago

    Abu Dhabi, United Arab Emirates GEMS Education Full time

    Salary & BenefitsGEMS Education recognizes the value that its employees bring to the organization and strives to ensure they are able to utilize their skills, talents, and expertise so they can contribute towards creating a successful learning environment. A few of the employee benefits that come along with GEMS Education Jobs are listed below.• Market...

  • School Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Aldar Academies Full time

    Aldar Education are currently seeking a **School Counsellor **for **Noya British School **who can join before April 2024. Noya British School, proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi, stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various...

  • School Counsellor

    7 days ago

    Abu Dhabi, United Arab Emirates Aldar Academies Full time

    Aldar Education are currently seeking an outstanding School Counsellor for Al Yasmina Academy in Abu Dhabi commencing next academic year 2023-2024. Al Yasmina Academy is an outstanding English Curriculum school in the beautiful city of Abu Dhabi. With our globally recognised and admired curriculum, dedicated and passionate practitioners and outstanding...

  • Careers and University Guidance Counsellor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Amity International School - Abu Dhabi Full time

    Amity International school, Abu Dhabi is looking to appoint a well-qualified, experienced, enthusiastic and highly motivated Higher Education & Careers (HEC) Counsellor for the secondary school. The post is for August 2023. In order to support the fast growing Senior School, Amity is seeking a new Careers and University counsellor. The school is comprised...

  • Secondary School Vice Principal American Curriculum

    3 weeks ago

    Abu Dhabi, United Arab Emirates Aldar Education Full time

    This is an exciting opportunity to join the highly successful Aldar family ofschools and to help shape the future of Abu Dhabi’s leading school group.• Strategic Direction:*• To lead on behavior, attendance, and punctuality and ensure appropriate,updated, policies are in place• To lead on key stage transitions and the development of student...

  • Special Education Needs Teacher

    4 weeks ago

    Abu Dhabi, United Arab Emirates Future Rehabilitation Centre Full time

    Assessing children’s skills and learning requirements - Designing Individualized Educational Plans (IEPs) for each student - Collaborating with parents and therapists to track students’ progress - Responsible for teaching groups of students with mild or moderate disabilities. - Discuss essential matters that might impede students’ progress with parents...

  • Secondary School Vice Principal American Curriculum

    4 days ago

    abu dhabi, United Arab Emirates Aldar Education Full time

    Secondary School Vice Principal American Curriculum Secondary School Vice Principal American Curriculum This is an exciting opportunity to join the highly successful Aldar family ofschools and to help shape the future of Abu Dhabi’s leading school group.• Strategic Direction:*• To lead on behavior, attendance, and punctuality and ensure...

  • University, Careers and Futures Counsellor- Senior School

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Brighton College, Abu Dhabi Full time

    Brighton College, UK is a leading Independent-style British International School located in the United Arab Emirates. Founded in 2011 at a prime location on Abu Dhabi Island on a purpose-built, state-of-the-art campus, the College is heavily over-subscribed and was rated outstanding in all six categories at the most recent ADEK inspection.We are seeking to...

  • Doctor Medical Doctor General Practitioner

    2 weeks ago

    Abu Dhabi, United Arab Emirates Jobleads Full time

    Job description for Business Development Associate Cum Counsellor (B2B)We are searching for Business Development Associate Cum Counsellor (B2B) to join our team! As a Business Development Associate Cum Counsellor (B2B), you will be responsible for strategic and operational business development in the education abroad domain.Duties and Responsibilities ...

  • School Counselor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Aldar Education - Yas American Academy Full time

    *Main Duties:* * Help students enhance personal, social, and academic growth * Monitor the progress of individual students * Make contact with parents to discuss student behavior * Take steps to prevent bullying and support victims of bullying * Help students develop job search skills, such as resume writing and interviewing techniques * Help...

  • Sen Teacher

    7 days ago

    Abu Dhabi, United Arab Emirates Future Rehabilitation Centre Full time

    Assessing children’s skills and learning requirements - Designing Individualized Educational Plans (IEPs) for each student - Collaborating with parents and therapists to track students’ progress - Responsible for teaching groups of students with mild or moderate disabilities. - Discuss essential matters that might impede students’ progress with parents...

  • Sen Teacher

    4 weeks ago

    Abu Dhabi, United Arab Emirates Future Rehabilitation Centre Full time

    Assessing children’s skills and learning requirements - Designing Individualized Educational Plans (IEPs) for each student - Collaborating with parents and therapists to track students’ progress - Responsible for teaching groups of students with mild or moderate disabilities. - Discuss essential matters that might impede students’ progress with parents...

  • Doctor Medical Doctor General Practitioner

    2 weeks ago

    Abu Dhabi, United Arab Emirates Jobleads Full time

    Jobdescription for Business Development Associate Cum Counsellor(B2B)Weare searching forBusinessDevelopment Associate Cum Counsellor (B2B)tojoin our team! As a Business Development Associate Cum Counsellor(B2B), you will be responsible for strategic and operationalbusiness development in the education abroaddomain.DutiesandResponsibilitiesToconnect with...