Laboratory Receptionist

Job Description We are looking for a Laboratory Receptionist, you will serve as the initial point of contact for patients, healthcare professionals, and visitors entering the laboratory. Your role is essential in creating a positive and organized experience, managing administrative tasks, and facilitating the smooth operation of the laboratory's front desk activities. Responsibilities : • Greet patients and visitors in a friendly and professional manner, creating a welcoming environment. • Verify patient information, appointments, and required documentation. • Schedule patient appointments for laboratory tests, ensuring optimal time management and efficient use of resources. • Answer incoming calls, respond to inquiries, and provide information about laboratory services. • Manage email inquiries and correspondences, providing prompt and accurate responses. • Register patients upon arrival, collecting relevant personal and insurance information. • Verify insurance coverage and eligibility for specific tests, if applicable. • Coordinate with laboratory staff to ensure patients are promptly attended to for sample collection. • Communicate necessary instructions to patients for fasting, specimen collection, and preparation. • Collect payment for laboratory services, process payments, and issue receipts. • Ensure accurate recording of payments and maintain financial records. • Provide patients and visitors with information about test procedures, preparation requirements, and expected turnaround times. • Enter patient and test information accurately into the laboratory management system. • Maintain organized and updated patient records and documentation. • Address patient inquiries, concerns, and complaints professionally and promptly. • Ensure high levels of patient satisfaction and positive interactions. • Confirm upcoming appointments and send appointment reminders to patients via phone or email. • Ensure the reception area is organized, clean, and well-presented. • Monitor and restock necessary materials, forms, and information brochures. Requirements • High school diploma or equivalent. Relevant education in healthcare administration or medical office management is advantageous. • Previous experience as a Receptionist, preferably in a medical or laboratory setting. • Excellent interpersonal skills for effective patient interaction and customer service. • Strong communication skills for phone and email correspondence. • Attention to detail and accuracy in data entry and recordkeeping. • Ability to handle confidential and sensitive patient information with discretion. • Proficiency in using computer systems, including scheduling and electronic medical records (EMR) software. • Ability to multitask, manage appointments, and handle busy reception areas. • Familiarity with medical terminology and laboratory testing procedures is beneficial. • Fluency in English is required. Knowledge of additional languages such as Arabic can be an advantage. Job Details Role Function: Customer Service Work Type: Full-Time Role Level: Mid-Level Country: United Arab Emirates City: Abu Dhabi Number of Vacancies: 1 Job Category: Hospitals/Healthcare/Diagnostics Company Website:
Desired Candidate Profile
Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality

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