Call Center Representative

4 weeks ago


Sharjah, United Arab Emirates Client of Talentmate Full time
Job Description We are seeking a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Responsibilities: • Manage large amounts of inbound and outbound calls in a timely manner • Follow communication scripts when handling different topics • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call centre database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets Requirements • Previous experience in a customer support role • Track record of over-achieving quota • Strong phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • High school degree Job Details Role Function: Call Center Work Type: Full-Time Role Level: Intermediate Country: United Arab Emirates City: Sharjah Number of Vacancies: 1 Job Category: ITES/BPO Company Website:
Desired Candidate Profile
Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality

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