Spa Manager for Royal Palace
4 weeks ago
Responsibilities
- Provide exceptional customer service by ensuring all the family members and their guests receive a warm welcome and professional assistance
- Lead, mentor, and motivate a team of spa therapists and support staff to deliver the highest level of service to guests
- Develop and implement spa programs and treatments that align with the Royal Palace's standards of excellence
- Manage the spa's daily operations, including scheduling, inventory management, and handling guest feedback
- Ensure compliance with health and safety regulations and maintain a clean and well-maintained spa environment
- Collaborate with other departments, such as the hotel's marketing team, to promote and market spa services effectively
- Monitor and control the spa's budget, including forecasting and cost analysis, to maximize profitability
- Minimum of 5 years of experience in spa management, preferably within a luxury hotel or resort setting
- Demonstrated leadership skills and the ability to guide and motivate a diverse team
- In-depth knowledge of spa operations, including treatments, products, equipment, and industry best practices
- Strong customer service orientation, with the ability to anticipate and exceed guest expectations
- Excellent communication and interpersonal skills, allowing for effective collaboration with colleagues and guests
- Proven ability to manage multiple priorities in a fast-paced environment while ensuring attention to detail
- Understanding of financial management principles, including budgeting and cost control
AED 18,000 All In
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