Automotive Service Advisor and Estimator

3 weeks ago


Dubai, United Arab Emirates XA Group Full time
XA Group is seeking a qualified and experienced individual to join our team as an Automotive Service Advisor and Estimator. As a Service Advisor and Estimator, you will be the primary point of contact for customers, providing expert guidance on the necessary repairs and estimating the costs associated with the services.

Responsibilities:

  • Customer Interaction:
  • Greet customers and conduct a thorough consultation to understand their vehicle issues
  • Clearly communicate recommended repairs and maintenance services
  • Address customer concerns and inquiries in a professional and courteous manner
  • Estimation:
  • Utilize your knowledge of car parts, mechanical work, and industry pricing to accurately estimate the cost of repairs
  • Provide detailed breakdowns of estimated costs, including labor, parts, and any additional services required
  • Ensure transparency and clarity in communicating estimates to customers
  • Technical Understanding:
  • Stay updated on the latest automotive technologies, parts, and repair methods
  • Collaborate with our skilled technicians to assess and understand the extent of repairs needed
  • Documentation:
  • Record all customer interactions and service details accurately in the system
  • Prepare and present written estimates to customers
  • Customer Education:
  • Explain the importance of recommended services and repairs to customers, emphasizing safety and longevity of their vehicles
  • Vendor Relations:
  • Maintain relationships with suppliers and vendors to stay informed about the latest prices and availability of car parts

Requirements:

  • Proven experience as an Automotive Service Advisor or similar role
  • In-depth knowledge of car parts, mechanical systems, and repair processes
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to work collaboratively with technicians and other team members
  • Familiarity with automotive software and diagnostic tools
  • Exceptional organizational and multitasking abilities


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