Field Service Engineer
3 weeks ago
Introduction
The Field Services Engineer provides direction and assistance to work group in order to meet assigned objectives.
In this role the Field Service Engineer or Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position. you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Main Responsibilities
Ensure compliance with all aspects of safety on the job – including the operation and maintenance of an assigned company vehicle – and comply with all Suez Environmental, Health and Safety (EHS) policies and Italian laws Act as technical consultant and liaison with customer management and technical counterparts Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis Compare the test results against chemical treatment program guidelines. Provide early, on-site trouble-shooting response and act as a channel to utilize company product application technical support. Realize the sampling and the analytical monitoring required as part of the monitoring plan. Maintain the client's technical file up-to-date using a dedicated online platform. Follow stock levels and ensure orders are timely. Review the chemical injection rates of all production chemicals under this contract. Ensure lines of communication to the company’s site manager are maintained to successfully deliver the Contract Scope. Work with onsite company team to identify necessary spares and consumables stocking and ordering schedule. Ensure lines of communication to the Company’s Site Representative are maintained to successfully deliver the Contract Scope. Optimize system performance Drives Value Generation Plan on assigned customer
Qualifications & Experience
Skills & abilities
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