Head of Digital Banking
Found in: Talent AE C2 - 1 week ago
Development and Execution of Strategic Plans:
- The role involves developing and implementing a comprehensive multi-channel strategy for personal banking, in collaboration with key stakeholders, to enhance digital delivery systems and improve the customer experience.
- It also includes aligning functional strategies with the Group's vision and mission and providing expertise and guidance to the Group leadership to achieve strategic goals.
Leadership:
- Involves effective leadership, setting individual goals, managing performance, and motivating teams.
- The leader is also responsible for talent development within the function, collaborating with experts to meet business needs.
- Additionally, they must serve as a role model, promoting adherence to organizational values and ethics to foster a value-driven culture within the bank.
Financial Planning and Performance Management:
- Supervise the compilation and proposal of the functional budget, and continuously track financial performance against the budget.
- This ensures the business remains informed about expected expenses and income, identifies underperforming areas, and leverages opportunities to reduce costs or enhance performance.
Policies, Systems, Protocols, and Methodologies:
- Formulate and spearhead the implementation of policies, systems, processes, procedures, and controls for the digital channel function.
- Ensure compliance with procedural and legislative requirements while delivering a consistent, cost-effective, and high-quality service.
Management of Digital Channels:
- Lead the development and use of top-tier platforms for websites, online banking, mobile banking, digital banking, and contact centers, collaborating with IT.
- Support digital transformation with technical expertise for effective channel management.
- Promote channel migration through new features, infrastructure, and marketing to boost revenue.
- Manage inbound and outbound call centers for all personal banking segments, ensuring quality service, and compliance with standards, and SLAs.
Market Insights:
- Stay updated on market intelligence and trends in personal banking's digital channels.
- Offer insights to enhance customer service, policies, and processes, considering their impact on future customer expectations.
- Recognize opportunities for innovation in existing and new digital channels (internet, mobile, SMS, wearable, digital TV) to expand the e-channel service and improve overall e-channel offerings.
Desired Candidate Profile
Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality
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