SAINT LAURENT Department Manager

4 weeks ago

Dubai, United Arab Emirates LUXURY FASHION GULF L.L.C. Full time

Description

Job Summary/Purposes :


The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved. 

He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads, motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.

Responsibilities:

A BUSINESS DEVELOPER:


Assure the recruitment, development and retainment of customers

Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk

Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained

Implement action plans defined with the HQ and Store director and guarantee follow up at store level

Assign targeted quantitative and qualitative goals and ensure they are achieved by analyzing the results, verifying daily, weekly, monthly activities and setting up yearly assessments

Analyse sales based on corporate reports and verify warehouse stock for the department involved

Ensure that the display of the Department involved is in order and supervise product rotation

Communicate high quality relevant feedback and reporting to the Assistant Director / Store Director or staff

Communicate on a daily basis technical and stock information related to the product to the Staff in the Department

Punctually submit all the quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict any possible issues

Keep relevant with market and fashion trends, know and monitor business environment including local competition and communicate this information to the Staff

A TALENT LEADER AND DEVELOPPER:

Create and maintain a positive and motivating work environment

Reflect the corporate image in terms of standing and ensure that the Staff is also aligned

Lead an example for your team

Motivate and challenge the team on a daily basis in your department

Create and coordinate a motivated, competent team

Recruit, train and develop your Sales team together with the Assistant Store Director and Store Director

Achieve planning, organize and plan the activities providing available resources to provide the expected workload and maximize profitability

Support the Store Director and Assistant Store Director in setting up and animate: Morning briefing, one to one meetings, etc.

Keep the staff informed at all times regarding Store performance: KPIs

Identify and develop the strengths of each staff member, supporting professional growth through training and coaching

Provide staff training in order to engage customers: phoning, follow up activities, deployment of tools

A BRAND PROMOTER (CUSTOMERS):

Promote the culture of the brand internally and externally

Inspire customers and inspire the staff by embodying the Saint Laurent Universe

Ensure that the image of the Store is displayed according to company guidelines and that the Staff is aware of this standard

Build a network of people who have an impact on local and international luxury Business in order to promote customer loyalty, especially with Top Clients and VIPs.

Guarantee excellent customer experience including welcome and treatments

Ensure a qualitative and qualitative approach on managing the store customers’ book

Promote customers engagement, follows the sales to Top clients as well as VIPs

Personally manage all delicate situations regarding issues related to the product

Ensure store atmosphere upholds brand image

A PROCESS MANAGER:

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

Take all the necessary measures to ensure loss prevention and safety in the store

Ensure the correct rotation of the goods in the warehouse for the department involved

Adhere, inform and follow-up on all Company Policies & Operational Procedures

Challenge current processes to ensure efficiency and effectiveness in your department

Cooperate with the other Department Managers regarding all issues related to the product and internal processes

Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Profile :  

Commitment to take part in an innovative project

Product sensitivity and a strong market and fashion trends knowledge, a good general culture level

Significant experience in the sale of luxury goods or retail: customer portfolio

Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)

High sensitivity to customers experience and loyalty

Precision, organizational skills, Being organized and able to prioritize tasks based on the needs of the business

Adaptability, openness, listening abilities, curiosity

High availability, responsiveness

Product and Fashion sensitivity

Excellent interpersonal skills and a passion for providing excellent customer service

A positive attitude and a willingness to learn and improve

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-01-31

Schedule

Full time

Organization

LUXURY FASHION GULF L.L.C.

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