Service Advisor | Al Futtaim Automotive | FAMCO

3 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

Job Requisition ID: 156435

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

As a Service Advisor, you embody the essence of our brand and division for our valued customers. Your role is central to fostering robust customer relations, ensuring a seamless and positive end-to-end Aftersales customer journey.

What you will do:

  • Build long-term relationships with customers to ensure retention and loyalty.
  • Achieve financial objectives by strategically upselling and controlling discounts to meet monthly revenue targets.
  • Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
  • Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
  • Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding.
  • Effectively sell service contracts to retail and fleet customers, maximizing success ratios.
  • Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
  • Engage with customers through daily calls, emails, and visits for potential business opportunities and to increase VIN Inflow.

Required skills to be successful:

  • Working knowledge of MS Office SAP knowledge highly preferred.
  • Strong customer handling and communication skills.
  • Fluency in English and basic Arabic would be an advantage.
  • Technical proficiency in commercial vehicles, preferably Japanese brands.
  • Product and process knowledge.
  • Must possess a valid driving license.

About the team:

Join a dynamic team dedicated to delivering exceptional Aftersales experiences. We value collaboration, innovation, and a customer-centric approach. As a Service Advisor, you'll play a key role in shaping the future of our brand.

What equips you for the role:

  • Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
  • 3 to 5 years of overall experience in the automotive industry, preferably in a similar service role.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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