Senior Service Engineer
4 weeks ago
Your Responsibilities
- Managing and executing service works on SCMS according to work instructions and in accordance with Hitachi Energy processes.
- Delivering top-notch high-quality customer service.
- Preparing method of statements and site activity schedules.
- Supervising cubicle installation & cable laying works.
- Performing modification, extension and upgrade works including scheme checks, system power up, system integration, communication verification, signal tests, implement cybersecurity controls, cybersecurity tests, SAT, energization checks, etc.
- Performing preventative and corrective maintenance works.
- Identifying technical problems and make analysis through remote or on-site activities in different areas (service, installation and commissioning, retrofits, technical assistance).
- Preparing Visit Reports, Service Reports, Test Reports, RCA, etc. as required on the job.
- Working in close cooperation with the engineering team to identify digital solutions and support the expansion of the service scope on the Hitachi Energy installed base.
- Acting as resolution owner of the assigned customer cases.
- Applying safety rules and safe practices as well as environmental responsibilities and reporting unsafe practices and incidents.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- A bachelor's or master's degree in relevant field is required.
- Minimum 10 years of relevant experience in IEC 61850 based substation control and monitoring systems (RTUs and Micro SCADA).
- Experience along with the cybersecurity is preferred.
- Proficiency in both spoken & written English language is required.
- Should hold Abu Dhabi visa.
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