Revenue Account Manager
3 weeks ago
Key Responsibilities:
- Oversee the management and optimization of revenue streams
- Oversee the distribution and management of Air Waybills, ensuring accurate and timely documentation of cargo shipments. Coordinating with teams to maintain efficient processes for issuing, distributing, and tracking AWBs, which are vital documents for air cargo transportation.
- Comply with IATA/CASS guidelines for revenue collection processes. This includes compliance with IATA/CASS regulations and standards regarding billing, invoicing, and revenue accounting for air cargo services.
- Monitor the financial aspects of revenue collection, monitoring billing and payment processes, reconciling accounts, and ensuring accuracy in revenue reporting following IATA guidelines.
- Manage disputes related to revenue collection, AWB distribution, or claims handling following IATA regulations. Facilitating resolutions between parties involved to maintain positive relationships and ensure fair and compliant outcomes.
- Manage cargo claims effectively by coordinating with relevant stakeholders, investigating incidents, and processing claims in adherence to industry standards and regulatory requirements. This involves assessing claim validity, negotiating settlements, and ensuring fair resolution for all parties involved.
- Effective delivery of commercial analytics to support performance enhancement, constantly review/ evaluate commercial data, identify opportunities/ shortcomings, determine root causes, and recommend solutions/ actions.
- Lead and manage the proper documentation of revenue collection activities, claims processes, and AWB distribution. Generating comprehensive reports as required by IATA or internal auditing standards.
- Ensure pricing is fully, accurately, and timely updated in the system and comply with operational processes in the cargo system and regulatory requirements.
- 7+ years of proven experience in overseeing and optimizing revenue streams within the air cargo industry, including monitoring financial aspects, billing, payment processes, and reconciliations.
- In-depth knowledge of IATA/CASS guidelines for revenue collection processes, including billing, invoicing, revenue accounting, and compliance with IATA regulations.
- Proficient in managing cargo claims, coordinating with stakeholders, investigating incidents, processing claims, and ensuring compliance with industry standards and regulatory requirements.
- Proficient in maintaining accurate documentation and generating comprehensive reports adhering to industry standards.
- Capability to deliver and interpret commercial analytics to enhance performance, including reviewing and evaluating commercial data, identifying opportunities or shortcomings, and recommending actions for improvement.
- Strong financial skills related to revenue accounting, billing, payment processes, and reconciliation.
- Strong analytical skills to interpret commercial data and derive actionable insights for performance enhancement.
- Strong and effective communication skills to coordinate with various stakeholders internally and externally.
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