Immediately Hiring

Senior Quality Assurance Officer in Dubai
University of Birmingham

Senior Quality Assurance Officer

Found in: Talent AE - 2 days ago


Dubai, United Arab Emirates University of Birmingham Full time

Job Summary

The Senior Quality Assurance Officer is responsible for the administrative management and support of 
Quality assurance and quality enhancement across the Dubai Campus, overseeing academic quality assurance functions such as programme approval, accreditation monitoring and review.

The Senior Quality Assurance Officer’s role is to provide authoritative professional advice and guidance in the development and review of the QA systems and processes for the Dubai Campus. This will be informed by an awareness and understanding of University’s and external policy and strategy in these areas and will include leading short- to medium-term projects that highlight challenges with existing processes and systems, recommending and implementing solutions, and leading on agreed developments. 

The post will have a key role in Campus-wide projects to prepare for internal and external inspections, accreditation processes, and audits, in particular, but not limited to, those undertaken by the UAE Ministry of Education (MOE), the Commission for Academic Accreditation (CAA) and the Knowledge and Human Development Authority (KHDA), as well as professional accreditation bodies.

The processes overseen by the Senior Quality Assurance Officer ensure there is a regular cycle of 
feedback from students, staff, academics from other institutions, and industry experts, all of which is used to share 
new ideas and continuously enhance provision, as well as making sure academic standards are maintained.

Main duties

General
1. Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
2. Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
3. Undertake continuous personal and professional development.

Job Specific Duties
1. Maintain in-depth knowledge and understanding of the internal and external regulatory requirements relating to MOE, CAA and KHDA, ensuring that changes are monitored, responded to effectively and communicated to relevant stakeholders
2. To play a key role in preparation for external inspections and audits, in particular from MOE and KHDA, making significant contribution to ensuring that the University is effectively in the continuous state of readiness and able to achieve a successful outcome. This will include:
• Developing, coordinating and implementing action plans, informed by subject-matter expertise;
• Milestone tracking, delivering agreed outcomes against timelines and liaising with colleagues, Professional Services and Academics, to ensure actions are completed appropriately and to deadlines;
• Appropriately assessing and escalating issues and risks, including establishing and monitoring risk registers, making recommendations or mitigating steps and leading on addressing these with relevant colleagues;
• Coordinating and collating evidence, and reviewing items to ensure they are fit for purpose;
• Coordinating and delivering briefings and training to colleagues;
• Arranging mock audit/inspection activity as required.
3. The role will be working both independently and collaboratively to design and deliver effective and innovative solutions to ensure the Dubai Campus is in permanent state of readiness for internal and external audits and inspections.
4. Produce relevant KPI information for SMT Board and other committees as necessary;
5. Lead and prepare data returns for regulatory bodies in collaboration with all relevant stakeholders to ensure complete, accurate and timely submissions;
6. Contribute to School returns to comply with UK regulatory requirements, including professional and statutory regulatory bodies or programmes accreditation returns as appropriate by providing accurate and timely data.
7. Maintain your personal development and sector network to improve their own practice and support the continuous improvement of Quality Assurance Services in Dubai.
8. To undertake such other duties as may be required from time to time to support the wider Student & Programme Administration and Professional Services work of the Campus.

Additional responsibilities
1. Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
2. To undertake such other duties as may be required from time to time, to further the work of the Student & Programme Administration services and the development of the student experience, or the University. For example, but not limited to, leading on student feedback mechanisms such as Dubai Student Survey or Staff Student Forums, gathering and analysis data, following on completion of tasks and actions.
3. Undertake such other duties as may be prescribed from time to time by the Head of Student and Programme Administration.
4. Undertake continuous personal and professional development.
5. Conduct financial and Health & Safety duties in line with statutory and University’s policies and procedures.

Person Specification

Educated to at least first degree level, and significant relevant experience. 

Technology expertise in pedagogical context

Demonstrable understanding and knowledge of effective records and data management strategies, Experience of working in a record data management capacity within education, Experience of managing and developing data systems, Experience of producing accurate data for reporting and assessment Knowledge of statutory data reporting requirements (census for example) High level computer skills, information gathering and analysis, with working knowledge of Microsoft Office software as well as custom systems and databases. Creating and maintaining data capture and data entry templates Ability to recommend best practice based on horizon scanning, whilst keeping abreast of sector developments.

Training and Support

Experience of developing and delivering face to face and remote training, ideally in the field of quality assurance principles and requirements. Extensive experience of liaising, collaborating and advising professional services and academic staff, ideally in the complexities of higher education quality assurance.

Communication and Ways of Working

Ability to positively influence people. Excellent interpersonal and communications skills (both written and oral), including negotiation and influencing skills and the ability to present, and provide authoritative advice and guidance on complex matters, to specialist and non-specialist audiences. Experience of fostering positive working relationships with stakeholders and colleagues to enable effective collaborative working. Demonstrate a diplomatic attitude with the ability to prioritise, negotiate and use own judgement. Ability to anticipate and respond effectively to stakeholders’ needs. Able to work independently, accurately and to deadline within a team environment. Able to interpret, analyse and present complex information to an audience of varying levels of expertise.

Project Management and Delivery

Experience of process and project management in environments of competing priorities, tight deadlines and multiple stakeholders Ability to multitask, work collaboratively, accurately and remain calm under pressure

People Management

High standard of interpersonal and communication skills including the ability to develop effective stakeholder relationships and influence and engage others. You will be able to develop productive working relationships with colleagues at all levels of an organisation, seeking and offering clear advice and guidance to ensure developments can progress

Equality and Diversity

Knowledge of the protected characteristics defined by the UK Equality Act and how to actively ensure in day to day activity in own area of business that those with protected characteristics are treated equally and fairly.

(Considered Desirable):

People Management

Ability to line-manage and develop professional staff.

Additional

Good understanding and experience of databases and census returns in a higher education environment Experience of working within quality assurance and enhancement at a UK higher education institution would be an advantage

Dimensions

This role will require you to exercise personal initiative within and beyond the department. You will not manage a team or budgets. 

You will be responsible for a range of high-profile projects and tasks, working as part of an institution-wide team and with external colleagues to develop and implement policy, process and procedure to ensure that the Dubai Campus meets the internal and external regulatory requirements.

Planning and organising

You will be required to manage and prioritise a varied and complex workload to deliver within required time frames, and make substantial contribution to the management, development and implementation of strategic and operational processes. You will need to forward plan, create project delivery plans, evaluate and review progress, reporting to internal and where appropriate external stakeholders, and manage self, and as appropriate others, to deliver project outcomes.

Problem solving and decision making

You will be working under the direction of a senior manager, but with appropriate autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures, but there will be plenty of scope to review and shape processes.

You will take day to day decisions on complex tasks within the team’s remit including identifying next steps as appropriate.

You will manage complex projects and be responsible for delivering outcomes within a set timeframe.

Internal and external relationships

Campus Director Head of Quality Assurance (Academic post holder) Head of Student & Programme Administration (Line Manager)  Academic Programme Directors (Dubai and UK) Student and Programme Administration team (Dubai) Wellbeing and Student Experience team (Dubai) Colleagues across Dubai campus – Professional Services and Academic  Colleagues in UK campus – including Academic Services, Colleges and central PS teams External partners – including regional government agencies, regulatory bodies, educational organisations. 

As interest in all of the advertised posts has been extremely high, we encourage you to apply online, tailoring your skillset against the listed criteria in the application form.

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.  


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