Immediately Hiring

Business Analysis Lead Analyst in Dubai
Cigna

Business Analysis Lead Analyst

Found in: Talent AE - 2 days ago


Dubai, United Arab Emirates Cigna Full time
JOB DESCRIPTION

What is the job?

As a Systems Analyst, you will be joining our Technology team supporting and developing the Salesforce Service Cloud application in use by International Markets. You will join a global scrum team that is going from strength to strength, designing and building solutions that are the driving force behind the growth of the business.

About you:

Is passionate about technology, and is always looking to further their personal knowledge and expertise Is comfortable executing against tasks that are occasionally ambiguous, but works independently to seek out needed information Is not the type to wait for others to tell them "what to do next", but who proactively looks to fill their work queue Enjoys working in a team of high performers, who hold each other accountable to perform to their very best Problem solver with excellent analytical skills and people skills Strong communication and presentation skills with ability to organize and facilitate workshops with several stakeholders
 

Responsibilities:

A Systems Analyst’s routine tasks include (but are not limited to):

Delivering on the Service Center scrum team, work with ecosystem, project managers, scrum masters and product owners to ensure that work is completed and that queries, issues, escalations are resolved. Working closely with the scrum master to groom the product backlog. Clarifying requirements for Development, QA, and UAT staff. Interacting with our users to ensure their needs are met within the application and that it is functioning as expected. Capturing use cases, user stories and acceptance criteria for new requests.
  Developing UI/UX or other artifacts to facilitate requirement refinements as needed.
  Responsible for facilitating business requirements gathering and translating into system requirements.
  Analyzing business requests/requirements, and then working with developers to define functional solutions to address complex business needs. Developing familiarity with application data and data stores across the Global Health Benefits business and expertise in logical data mapping to be applied on Integration projects. Participate in sprint planning and grooming sessions.  Researches and evaluates alternative solutions and recommends the most efficient and cost effective application programming solution. 


Ideally you will have experience with:

Experience with Salesforce Service Cloud required. Experience with other products including Community Cloud, Sales Cloud, or others is a plus.
  Experience customizing and deploying or other CRM applications
  Experience with SQL and affinity with Relational Data Models
  Proven ability to manage stakeholder communications and facilitate workshops, demonstrating strong verbal and written skills
  Demonstrated knowledge of healthcare products, benefits, claims, and/or customer service or related experience is a plus
  Experience working with user stories in an agile framework

Experience/Qualifications

Education: Bachelor’s degree and other related field or comparable work experience 3+ years’ experience as a Business Analyst, or related IT experience 1+ years’ experience with Salesforce Service Cloud. Strong knowledge of Systems Analyst responsibilities and processes. Knowledge of/experience with QA processes and testing requirements.  Comfortable working in complex systems architecture environment.
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