Customer Quality Specialist
4 weeks ago
What are we looking for
We are looking for professionals to join a challenging project in the Customer Quality department in Dubai. You will provide advanced technical support to our sales team on solving customers’ claims, as well as, providing advice to all our customers on how to design, elaborate and install our materials. The job involves traveling 70 % of the time.
What you will do
Dealing with end users' claims. Giving resolution and solving when possible.Projects follow up, online and onsite, at any stage: design, elaboration, installation and building site final cleaning.
Large format training on handling and installation processes. Both practical and theorical.
Training our internal and external customers on new product updates.
Managing product manuals, updating them according to new updates.
What you need to succeed
Professional Experience:
At least 2 years of experience in construction management. Customer service and suppliers’ management. Experience in design and installation of ventilated façade (desirable).Academical Background:
Bachelor's degree in building engineering, Architecture, Civil Engineering, or similar.Knowledge:
English Level: C1 (construction sector vocabulary). Other languages (desirable).
What we do offer
You will join a company:
With an international mindset and presence in 100+ countries.
With an amazing story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
In which you will be able to how your great sales and technical set skills and grow your career in a challenging project.
Location: Dubai Design District, d3. Building 4 Unit 401 A - Dubai - United Arab Emirates.
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