Surgical Coordinator

2 weeks ago


abu dhabi, United Arab Emirates Cleveland Clinic Abu Dhabi LLC Full time
The Surgical Coordinator assumes responsibility for all activities related to the successful completion and follow up of all scheduled and unscheduled surgeries/procedures in the given Institute. Works in conjunction with the Surgeon, Nursing teams, Pre-Admission Testing Department, OR Schedulers, House Supervisor, & PAVE (finance team) to ensure smooth throughput and coordination of all surgeries/proceduresPRIMARY JOB DUTIES AND RESPONSIBILITIES• Reviews all case requests for accuracy and communicates errors to concerned caregivers• Places cases on snap board in line with allocated surgical blocks schedules• Provides patient with a mutually agreeable surgery/procedure date (follow scheduling script)• Communicates and coordinate patient date of surgery with PAVE department to ensure patient is financially cleared prior to surgery.• Schedules Pre-Admission Testing and PASS appointment collaborating with PAT/PASS nursing team to ensure medical clearance prior to surgery date.• Reviews daily Pre-Admission Testing no show reports and communicates with physician as required• Calls patient prior to surgery/procedure as per institute guidelines to confirm date of surgery and documents in Procedure Pass• Ensures all written/verbal (Calls and SMS) communication with patients is clearly documented in Procedure Pass• Maintains and manages surgical case depot for assigned institute daily• Maintains provider schedules for designated institute and coordinates multiple physician schedules, along with Template Builder• Coordinates services as requested by patient, surgeon or proceduralist• Ensures patients' special needs are communicated to the multidisciplinary team and documented in the case request• Responsible for maximizing a department's allocated block spaces by scheduling surgeries/procedures.• Reschedules surgical patients as per patient/physician request• Removes patient from schedule as per physician request• Schedules post-op follow-up appointment with physician• Coordinates daily with OR scheduling office• For multidisciplinary procedures (2nd panel)• Acts as a resource to all department personnel including surgeons, nurses, proceduralist, administrators• Reserves bed via the house supervisor when applicable• Is aware of the physicians privileging process and escalates any issues regarding privileging to the OR scheduling team & surgical administrator• Participates in performance improvement activities within Surgical Services• Performs other duties as assigned.QUALIFICATION & EXPERIENCE REQUIREMENTSEducation• Bachelor’s degree strongly preferred in specific healthcare profession such as nursing, medical assistant, healthcare administration or other equivalent professionExperience• Minimum of 3 years of experience in data management in a fast growing environment.• Experience within the region is highly desirable.Job Specific Skills and Abilities• Knowledge of Medical Terminologies• Excellent interpersonal skills including the ability to interact successfully with all levels of personnel• Exceptional written and verbal communication are essential• The ability to handle multiple tasks• Must treat all information and data within the scope of the position with appropriate confidentiality• Requires the ability to work with minimal supervision• Must be able to work in a stressful environment and take appropriate action• Ability to promote and utilize a consistent problem solving methodology• Ability to function independently and as a team• Must be detail oriented, organized and able to work under stringent deadlines.• Ability to speak and write in English is required• Ability to speak and write in Arabic is preferred• Upholds Organizational values• Proficient in data software programs such as SPSS, Microsoft Office (Word, Excel, Powerpoint, Visio)• Strong analytical and project management skills
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