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Social Media Lead

1 month ago

dubai, United Arab Emirates Tabby Full time
Social Media Lead (Community Manager) | Tabby DubaiTabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. +10 million users choose Tabby to stay in control of their spending and make the most out of their money.Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.Social Media Lead (Community Manager) | Tabby Dubai | Apply NowResponsibilities:Manage and engage with the company’s online community on social media platforms, including responding to customer inquiries, comments, and messages in a timely and professional manner.Monitor social media channels for customer inquiries, comments, and reviews, and respond promptly and professionally to address customer needs and concerns.Manage a team of social media specialists responsible for providing customer support through social media channels (e.g. Twitter, LinkedIn, Facebook, Instagram)Build and maintain positive relationships with customers through regular interaction, fostering a sense of community and trust.Create engaging and relevant social media content, including posts, comments, and messages, that align with the company’s brand voice and messaging.Collaborate with internal teams (e.g. marketing, legal, compliance) to ensure social media content and responses are compliant with regulatory guidelines and brand standards.Develop and manage social media support processes and procedures to ensure timely and effective resolution of customer issues.Provide coaching and training to team members.Stay up-to-date with industry trends and best practices in social media customer support and apply them to improve our support services.Collaborate with cross-functional teams, such as marketing, customer service, and compliance, to ensure consistent messaging and alignment with company policies and guidelines.Stay up-to-date with industry trends, social media best practices, and regulations related to the financial industry to ensure compliance and adherence to relevant guidelines.Provide regular reports and updates to management on social media performance, trends, and customer feedback.Requirements:Native or good understanding of KSA / Gulf cultural context, jargon, and tone of voice acceptable in SMBachelor’s degree in communications, Marketing, or a related fieldStrong understanding of social media platforms, trends, and best practices for customer supportExcellent communication and writing skills, with the ability to create engaging and compelling social media content.3+ years of experience in social media management, community management, or related roles, preferably in the financial industryDemonstrated experience in providing exceptional customer support and managing customer inquiries and issues on social media.Analytical mindset with the ability to analyze social media data and metrics to derive insights and recommendations.Experience with crisis management and handling negative social media interactions.Excellent collaboration skills to work effectively with cross-functional teams and external partners.Preferred qualifications:Understanding of regulatory compliance guidelines for social media customer support in financial servicesExperience in community building, engagement, and advocacy programsFamiliarity with social listening tools and sentiment analysis.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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