Service Analyst 1 Jobs In Dubai 2022 | Citi
3 weeks ago
Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standardsAt times, depending on client, act as their ‘Single Point of Contact’ for all their queries globallyProactively review and resolve problems by conducting necessary analysis, liaising with internal teams with escalation where requiredDrive client satisfaction for given portfolio – including regular proactive calls and visits where required.Provide RM client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity & usage of self-service tools where applicableDevelop and maintain excellent client contacts and materials, supported by face to face customer visits and callsProactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issueEnsure that all the queries/complaints are logged in STaRs system and adhere to the SLA’s at all timesEscalate customer feedback, processing delays and errors appropriatelyCo-ordinate and control special transactions (urgent and high value /tax payments etc) where applicableKeep updated on all new market and regulatory requirements affecting client portfolio/baseEnsure adherence to all departmental standards/KPI’s and ensure a pristine control environmentComplete MCA reviews and Audit preparationLead client communications i.e. marketing updates, surveys etc ensuring team are aware of the requirements and communications sent within deadlineActively involved in VOC survey preparation, client survey communications and own survey response action items with Customer Service HeadWorkflow management including capacity planning & MIS/KPI reportingAct as SME in products and services, in particular online banking, and be able to present to and train clients to a high standard and help in the reduction of MIFTLead and work with the team to implement process improvement and reengineering to improve client experience. Also lead team inquiry volume reduction and client experience initiatives i.e. Improving TAT etc.Manage complaints management process and ensure are complaints are logged, investigated for root case and client kept updated to resolution.
Job Requirements:
Strong knowledge of Commercial bank business and servicesMinimum of 3-5 years experience in client facing roleExperience of successfully building a trusted network of people to assist achieving goalsProven track record of managing client relationships and delivering high quality customer serviceMust have proficient use of all Microsoft – Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
#J-18808-Ljbffr
-
Service Analyst 1 Jobs In Dubai 2022
6 days ago
Dubai, Dubai, United Arab Emirates Citi Full timeService Analyst 1 Jobs In Dubai 2022 | CitiDescription:The Customer Service Representative (CSR) are our clients' first point of contact for all their cash transactional and technical queries on their accounts held with Citi Commercial Bank UAE and in exceptional cases accounts held outside UAEJob Responsibilities:Manage a portfolio of high profile clients,...
-
Analyst | Citi Dubai
2 weeks ago
dubai, United Arab Emirates Citi Full timeAnalyst | Citi DubaiCiti’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients...
-
dubai, United Arab Emirates Citi Full timeService Relationship Associate Jobs In Dubai | CitiApply Also Jr accountant Jobs In Dubai | Comfortline Electromechanical works LLCThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function....
-
dubai, United Arab Emirates Citi Full timeService Relationship Associate Jobs In Dubai | CitiApply Also Jr accountant Jobs In Dubai | Comfortline Electromechanical works LLCThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function....
-
dubai, United Arab Emirates Citi Full timeInfrastructure Analyst – UAE Nationals Preferred | Citi DubaiCiti’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have...
-
dubai, United Arab Emirates Citi Full timeInfrastructure Analyst – UAE Nationals Preferred | Citi DubaiCiti’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have...
-
dubai, United Arab Emirates Citi Full timeManatee Analyst Program Jobs In Dubai UAE 2023 | CitiFor More Top Organization Jobs Click HereDescription:During your program, you will receive an in-depth education on a variety of topics to learn the fundamentals of the Analyst role. You will also have the opportunity to network with senior representatives from multiple business areas who will introduce...
-
dubai, United Arab Emirates Citi Full timeManatee Analyst Program Jobs In Dubai UAE 2023 | CitiFor More Top Organization Jobs Click HereDescription:During your program, you will receive an in-depth education on a variety of topics to learn the fundamentals of the Analyst role. You will also have the opportunity to network with senior representatives from multiple business areas who will introduce...
-
Client Service Senior Analyst
6 days ago
Dubai, Dubai, United Arab Emirates Citi Full timeClient Service Senior Analyst | Citi DubaiCiti's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience...
-
dubai, United Arab Emirates Citi Bank Full timeCiti Bank Jobs in UAE | IRAU Credit Risk Analyst Jobs in Dubai1- IRAU Credit Risk AnalystJob: Full TimeLocation: Dubai, UAEDescription:This role has responsibility for the portfolio of specific industry relationships and the role reports directly to the ICG Risk Analysis (IRAU) Credit Risk Team Lead of the respective industry.Job Responsibilities:Assess the...
-
dubai, United Arab Emirates Citi Bank Full timeCiti Bank Jobs in UAE | IRAU Credit Risk Analyst Jobs in Dubai1- IRAU Credit Risk AnalystJob: Full TimeLocation: Dubai, UAEDescription:This role has responsibility for the portfolio of specific industry relationships and the role reports directly to the ICG Risk Analysis (IRAU) Credit Risk Team Lead of the respective industry.Job Responsibilities:Assess the...
-
dubai, United Arab Emirates Citi Full timeFinancial Reporting and Controls Manager Jobs In Dubai UAE | CitiFor More Top Organization Jobs Click HereThe Finance Reporting Intermediate Analyst is an intermediate level position responsible for US reporting as part of the Legal Entity Management team for Citi UAE branches operating in DIFC and ADGM. Controls Manager is expected to support the OBU...
-
dubai, United Arab Emirates Citi Full timeFinancial Reporting and Controls Manager Jobs In Dubai UAE | CitiFor More Top Organization Jobs Click HereThe Finance Reporting Intermediate Analyst is an intermediate level position responsible for US reporting as part of the Legal Entity Management team for Citi UAE branches operating in DIFC and ADGM. Controls Manager is expected to support the OBU...
-
dubai, United Arab Emirates Citi Full time1- Consumer Business AML KYC AnalystJob: Full TimeLocation: Dubai, UAEDescription:The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product...
-
dubai, United Arab Emirates Citi Full time1- Consumer Business AML KYC AnalystJob: Full TimeLocation: Dubai, UAEDescription:The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product...
-
Service Relationship Associate Jobs In Dubai
6 days ago
Dubai, Dubai, United Arab Emirates Citi Full timeService Relationship Associate Jobs In Dubai | CitiApply Also Jr accountant Jobs In Dubai | Comfortline Electromechanical works LLCThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function....
-
dubai, United Arab Emirates Citi Bank Full timeKYC Operations Analyst Jobs In Dubai UAE 2023 | Citi BankFor More Top Organization Jobs Click HereWe are looking for an operations analyst to evaluate our company’s operations and make recommendations to improve operational efficiency/.Responsibilities:Identifying operational requirements and opportunities for improvement.Gathering information by observing...
-
dubai, United Arab Emirates Citi Bank Full timeKYC Operations Analyst Jobs In Dubai UAE 2023 | Citi BankFor More Top Organization Jobs Click HereWe are looking for an operations analyst to evaluate our company’s operations and make recommendations to improve operational efficiency/.Responsibilities:Identifying operational requirements and opportunities for improvement.Gathering information by observing...
-
Mehnaty Analyst Program Jobs In Dubai UAE | Citi
2 months ago
dubai, United Arab Emirates Citi Full timeMehnaty Analyst Program Jobs In Dubai UAE | CitiFor More Top Organization Jobs Click HereWe are looking for a Program Analyst to support and advise the Program Manager in planning, managing, and evaluating programs, operations, and processes. The Program Manager’s responsibilities include conducting research, analyzing complex data sets and systems,...
-
Mehnaty Analyst Program Jobs In Dubai UAE | Citi
3 weeks ago
dubai, United Arab Emirates Citi Full timeMehnaty Analyst Program Jobs In Dubai UAE | CitiFor More Top Organization Jobs Click HereWe are looking for a Program Analyst to support and advise the Program Manager in planning, managing, and evaluating programs, operations, and processes. The Program Manager’s responsibilities include conducting research, analyzing complex data sets and systems,...
