Customer Service Representative Jobs In Dubai UAE 2023 | Udrive

3 weeks ago


dubai, United Arab Emirates Udrive Full time
Customer Service Representative Jobs In Dubai UAE 2023 | UdriveFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Service Representative to take overall responsibility for film and television show production:/Responsibilities:
Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the serviceResponding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.Take ownership of customers’ issues and follow problems through to resolution.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls
Skills:
Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferredAbility to work under pressure, must be adaptable,Teamwork skills, Interpersonal skills.Solid sales and negotiation skillsInnovative mindset and high EQGrit and a can-do attitude
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