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Customer Service Manager | Momentum Corporate Services Abu Dhabi

4 months ago

abu dhabi, United Arab Emirates Momentum Corporate Services Full time
Customer Service Manager | Momentum Corporate Services Abu DhabiOur portfolio includes mobile game development and publishing, virtual reality experiences, gaming, esports management and content platform services, each dedicated to creating immersive and personalized experiences which push the boundaries of innovation in the entertainment industry.Job Summary:We are looking for a Customer Service Manager who can manage our call centre. You should have extensive CS management experience to lead the whole CS team in the call centre. You should always optimise the CS SOP, and ensure that customer service experience is more efficient and valuable.Customer Service Manager | Momentum Corporate Services Abu Dhabi | Apply NowJob Responsibilities:Responsible for the development, optimization, monitoring and implementation of customer service SOPResponsible for team management, training and work guidance of the customer service teamResponsible for collaborating with relevant departments to solve users’ problemsResponsible for analyzing customer service data and providing feedback to relevant departmentsResponsible for receiving and coordinating requests from various departments for customer servicesResponsible for engaging CRM software development or external CRM softwareContributes to team effort by accomplishing related results as neededJob Requirements:Bachelor’s degree with at least 5 years of experience in customer service management requiredPassion for customer service, strong sense of responsibility & teamwork, good at cross-departmental communicationBe open to receiving feedback and adviceExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyFamiliar with customer service IT systems, familiar with customer service process and telephone systemGood at customer service management and trainingOfferFantastic new office on Yas Island, Abu Dhabi.Opportunity to work for a growing start-up business.Chance to work with like-minded professionals.A diverse environment with a determination to reach our goals.Training and learning opportunities.Company benefits which support your health and well-being.Relocation support for those who want to move to the UAEDon’t miss out on thisn’t m exciting opportunity – apply now at dubaiofferz.com
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