Senior Client Service Manager Jobs In Dubai | Talvana

3 weeks ago


dubai, United Arab Emirates Talvana Full time
Senior Client Service Manager Jobs In Dubai | TalvanaAbout the jobProvide professional, accurate, and timely support to Relationship ManagersHandling of Relationship Manager’s Client calls and deal with Clients in a professional manner produce high-quality correspondence to clients and resolve client enquiriesAdhere and be diligent to the Bank’s policies and procedures, and regulations as part of the Bank’s fight against money laundering and fraud work with RMs to aid them in account opening and submitting documentation to the middle office assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow-up of issues raised as required by RM.Liaising with other SCB entities to open and manage accounts booked in other Bank CentresRequirementOwnership of taking Client’s transactional requests, ensuring they are booked in the Bank’s system, with all necessary documents and checks completedTimely completion of credit applicationsProactively respond to client and RM investigations by phone, fax or e-mailTo provide an accurate account of all client contact in the Bank’s systems’ Client Contact reportsPromptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
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