Customer Success Manager
2 weeks ago
We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.
In tackling the hardest problems, we believe that working together will produce better solutions.
Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions.
What you will deliver:
Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business. Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations. Help with customer onboarding and training, thus driving adoption. Understand customer requirements, challenges, and the business outcomes they are expecting from their investment. Develop and execute account plans with a focus on increasing product adoption new routes to value. Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers. Be the primary escalation point for business and technical issues. In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing.
Requirements
Must Have:
3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution. Experience in leading or enabling change management and product adoption with technical customer personas. A knack for learning new technologies and new products, with the ability to communicate technical details with clarity. Demonstrated experience fostering relationships with technical and non-technical customer personas. Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
Desirable:
Experience working in a global organization with customers in different geographies. Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.
Benefits
Unlimited PTO (it’s between you and your work) Health Insurance, Dental and Vision. Friendly culture that brings the best out of everybody Internet stipend Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead#J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
4 weeks ago
dubai, United Arab Emirates AlAlamein International University Full timeJob DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...
-
Customer Success Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full timeJoin Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...
-
Customer Success Manager
2 weeks ago
dubai, United Arab Emirates Oilmar DMCC Full timeHiring Talent at Oilmar. Imagine the possibilities…Customer Success Manager (Trading Floor Manager):Objectives:Development of trainees and Junior Traders on the trading floor;Customer development and leads;Growing trainees and juniors till the Mid Level;Arranging different projects to motivate traders;Client retention strategies and counterparty engagement...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Jobot Full timeQualifications ven work experience as a Customer A minimum of Success Manager, Account Manager, 3 years of experience in Key Account Manager a customer success, Sales Account, enterprise sales Manager, Junior, or solutions architecture role in Account Manager, or relevant role the technology industry.Demonstrable ability Proven track to communicate, record...
-
Customer Success Manager
2 weeks ago
dubai, United Arab Emirates Aulysius Full timeAbout The RoleBuild close long-term client relationships to understand their needs and ensure their success with monday.Keep clients engaged and consistently using your monday.Serve as the main point of contact and liaison between clients and the rest of the monday team.Empower customers to connect their goals and challenges with the solution in monday.Build...
-
Customer Success Manager
1 month ago
Dubai, United Arab Emirates Delta Skills Academy Full time**Key Responsibilities**: - Customer Relationship and Operations Management: Serve as the primary point of contact for customer inquiries and registrations, ensuring a seamless and supportive experience. Oversee the smooth administrative operations of educational programs and holiday camps. - Program Support and Guidance: Provide comprehensive support and...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Jobot Full timeQualificationsven work experience as a Customer Aminimum of Success Manager, Account Manager, 3 years of experiencein Key Account Manager a customer success, Sales Account,enterprise sales Manager, Junior, or solutions architecture role inAccount Manager, or relevant role the technologyindustry.Demonstrable ability Proven track tocommunicate, record of...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates WEETAZ Full timeBuild and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...
-
Customer Success Manager
4 weeks ago
dubai, United Arab Emirates Unobox Full timeThe ideal candidate should be able to demonstrate leadership, supervisory and team management abilities to lead a team of customer success staff to provide excellence in customer support practices. Getting an in-dept grip on our services and product would be key to excelling in this domain. The Customer Success Manager must know the in’s and out’s of...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates CryptoNewsZ Full timeBachelor’s degree in Business, Marketing, or a related field.Proven experience in customer success, account management, or a similar role.Excellent communication and interpersonal skills.Strong problem-solving and strategic thinking abilities.Ability to build rapport and trust with clients.Familiarity with customer success tools and CRM systems.
-
Customer Success Manager
5 days ago
Dubai, United Arab Emirates ManpowerGroup Talent Solutions Full timeMinimum 2-3 years of experience in a customer success or account management role.Proven track record of building strong relationships and exceeding customer expectations.In-depth understanding of the retail industry (a plus!).Excellent communication, interpersonal, and problem-solving skills.Strong analytical and data interpretation skills.Proficiency in CRM...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates Halian uae Full timeBusiness Analysis : Listen and understand our customers’ current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.Project Management : Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Fliki.ai Full timeAt **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates RemoteWorker US Full timeWhy work with us?We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.In tackling the hardest problems, we believe that...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates BeforeHello Full time**What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates CryptoNewsZ Full timeBachelor’s degree inBusiness, Marketing, or a related field.Provenexperience in customer success, account management, or a similarrole.Excellent communication and interpersonalskills.Strong problem-solving and strategicthinking abilities.Ability to build rapportand trust with clients.Familiarity withcustomer success tools and CRMsystems.
-
Customer Success Manager
5 days ago
dubai, United Arab Emirates Ghobash Group Full timeComputer Network System (CNS) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure,...
-
Customer Success Manager
4 weeks ago
dubai, United Arab Emirates Halian Uae Full timeYour Responsibilities:• Business Analysis : Listen and understand our customers’ current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.• Project Management : Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the...