Front Office Supervisor

3 weeks ago


ajman, United Arab Emirates HILTON Full time
  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Monitoring stock and ordering office supplies, including stationery and information leaflets.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.
  • Updating files and records.
  • Enforcing all cash-handling, checking, and credit procedures.

Hilton is the most recognizable hotel brand in virtually every region of the globe. We’re able to continually provide memorable guest experiences in 3,900 different locations because an important part of our business strategy is our culture.

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