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Concierge Associate

4 months ago

abu dhabi, United Arab Emirates Accor Hotels Full time
Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centreJob DescriptionResponsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.Responsible for providing courteous and competent services to the guests.Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.Provide effective support to the team to enable them to provide a range of effective and efficient services.Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Qualifications12th, Diploma or Degree or any other equivalent QualificationAdditional InformationMinimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation
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